Collections Specialist

HornBill has a client in the Baltimore, Maryland (MD) area that is seeking a Collections Specialist to start immediately! Responsibilities include:

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

• Accountable for reducing delinquency for assigned accounts

• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

• Enlist the efforts of sales and senior management when necessary to accelerate the collection process

• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis

• Establish and maintain effective and cooperative working relationships

• 3-5 years of high-volume corporate Collections experience

• Knowledge of Billing and Collections procedures

• Strong attention to detail, goal oriented

• Commitment to excellent customer service

• Excellent written and verbal communication abilities

• Accounts Receivable knowledge/experience a plus

• Experience with SAP a plus

Hornbill