Client Support Specialist

Requirements

Must have:

– A minimum of 8 years of relevant experience in a corporate setting, with additional experience in other organizations being a plus. – Possession of A+, Network+, or MCP Certification, or any valid equivalent certification. – Expert technical understanding of desktop hardware and software, including proficiency in Windows 2000, Windows XP, and Microsoft Office applications. – In-depth knowledge of TCP/IP-based LAN and WAN networks. – Solid hands-on experience in hardware troubleshooting. – Familiarity with programming languages such as Visual Basic, .Net languages, and web programming/reporting tools such as Crystal Reports. – Strong ability to operate various tools, components, and peripheral devices. – Capable of reading, understanding, and even updating technical manuals, procedural documentation, and OEM guides. – Research skills pertaining to PC issues and products. – Excellent interpersonal and relationship-building capabilities. – Strong written and oral communication skills, with the ability to present complex ideas in a user-friendly manner. – Strong commitment to customer service. – A valid NY State driver’s license and reliable transportation. – A combination of education and experience that proves proficiency in the areas of responsibility may be considered as a substitute for the above qualifications.

Responsibilities:

• I will perform on-site analyses, diagnosis, and resolution of complex desktop problems for end-users, recommending and implementing corrective measures, including off-site repairs for remote users when necessary. – I will install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware/software to ensure optimal desktop service levels. – I will assess and implement necessary performance upgrades to PC components, including the installation of CPUs, NIC cards, hard disks, RAM, and other hardware. – I will work closely with the Network Manager and Server Administrator to ensure the desktop computing environment operates efficiently. – I will administer and resolve issues with user workstation software products and applications as needed. – I will handle incoming calls, emails, and work order requests regarding desktop issues. – I will assist in preparing, maintaining, and enforcing procedures for logging, reporting, and monitoring desktop operations and help requests. – I will keep an inventory of all monitors, keyboards, hard drives, modems, network cards, and other related equipment. – I will accurately document instances of desktop equipment failures, repairs, installations, and removals, analyzing data to identify trends and corrective actions. – I will recommend long-term strategies and capacity planning to meet future desktop hardware needs. – I will manage purchases related to PCs and desktop hardware. – I will assist with the deployment and maintenance of phone equipment as required.

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Company:

I promote and embody Loretto’s mission, values, vision, and strategic goals in all interactions with staff, peers, residents, families, vendors, and visitors, treating everyone with dignity and professionalism. I prioritize excellent customer service, attend and actively engage in required meetings and training sessions, and adhere to established policies, procedures, and codes of conduct at all times. Additionally, I practice safety awareness, identify, and report any safety or environmental issues, and understand all HIPAA and relevant compliance and regulatory requirements associated with my role. I am dedicated to performing various related duties as assigned. Physical Requirements: – Capable of sitting for prolonged periods. – Dexterity of hands and fingers to operate a computer keyboard, mouse, and tools, and to handle other computer components. – Ability to lift and transport moderately heavy objects, such as computers and peripherals. Benefits/Compensation: – Competitive salary ranging from $58,700 to $67,500 per year. – Comprehensive medical, dental, prescription, and vision insurance. – Disability coverage. – Tuition Reimbursement Program. – 401(k) Retirement/Pension Plans. – Discounted Gym Membership. – Free visits to Loretto Health Clinics. – Generous Paid Time-Off accrual. – Engaging events for employees. – Convenient locations with complimentary parking. – Access to Employee Coaches who can assist in achieving life goals. – Diaper Assistance Program. – Opportunities for career growth and advancement across 19 sites!