Client Services Representative (Floating)

Job Posting InformationPosting Number PG194794SP
Internal Recruitment No
Working Title Client Services Representative (Floating)
Anticipated Hiring Range $36,050 – $40,218
Work Schedule M-F 8:00 am – 5:00 pm, occasional overtime & holidays required
Job Location Raleigh, NC
Department CVM Teaching Hospital

About the Department The client service representatives act as a first point of contact for all potential and current clients, referring veterinarians, and visitors to the Veterinary Hospital. Ensure professional / effective communication and excellent customer service while completing all assigned duties. Duties include but are not limited to managing the phone system, managing the client desk, managing email / fax communications, collecting deposits, monitoring billing, and ensuring adherence to all financial policies. This position plays a crucial role in ensuring clients, referring vets, and visitors receive excellent customer service and enjoy their experience with our hospital.
Wolfpack Perks and BenefitsAs a Pack member, you belong here, and can enjoy designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our and learn more about what makes NC State the best place to learn and work for everyone.What we offer:
, , and andAttain Work-life balance with our benefits, , and that aim to build a thriving wolfpack community.Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties As a Client Service Representative (CSR), you are the face and voice of the NC State Veterinary Hospital. You serve as the primary point of contact for our current and prospective clients, referring veterinarians, and visitors.This is a crucial role where your professionalism and commitment to excellent customer service directly impact the experience of every person (and pet) that walks through our doors. If you are a proactive communicator who thrives in a fast-paced environment, we want to hear from you.Key Responsibilities Your daily impact involves a blend of administrative excellence and compassionate communication:

• Client Interaction: Act as the first point of contact by greeting and checking in clients, ensuring a welcoming and efficient intake process.
• Effective Communication: Manage a high-volume phone system and respond to inquiries, providing accurate information regarding hospital services, appointments, and general inquiries.
• Scheduling & Coordination: Manage calendars and schedule appointments to optimize hospital operations and client flow.
• Financial Stewardship: Handle essential financial duties, including collecting deposits, monitoring billing, processing transactions, and ensuring strict adherence to all hospital financial policies.
• Collaborative Support: Work closely with internal departments and external referring veterinarians to address concerns and streamline service needs.
• Team Coverage: Provide essential coverage and support for fellow team members and receptionists to ensure seamless hospital operations.

Requirements & Qualifications

• Communication Skills: Ability to maintain professional and effective communication under pressure.
• Customer Service Excellence: A genuine passion for helping people and providing a positive, empathetic experience.
• Administrative Proficiency: Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously.
• Adaptability: Readiness to support the team where needed most based on scheduling and operational requirements.
• Physical Requirements: Ability to lift up to 30 pounds, with or without reasonable accommodations.

Other Responsibilities

• Other duties as assigned by supervisor and service clinicians.

Qualifications Minimum Experience/EducationHigh School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

• Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
• Excellent verbal and written communication skills, and strong organizational and multitasking skills.
• Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
• Ability to interpret VHC guidelines and client needs to determine emergency situations.
• Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.

Required License or Certification N/A
Valid NC Driver’s License required No
Commercial Driver’s License Required? NoRecruitment Dates and Special InstructionsJob Open Date 12/19/2025
Earliest Close Date—- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 01/06/2026
Notice to ApplicantsPlease note that the work history on your resume must also be included in your application.
Special InstructionsAlong with your completed application, please include as attachments a resume and the contact information for at least three professional references.Position Details Position Number 00111777
Position Type SHRA
Position Classification Band Title Administrative Support Specialist
Position Classification Band Level Journey
Position Classification Salary Range $ 34,602 – $ 58,870
Salary Grade Equivalency NC09
Alternate OptionIf no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation – Adverse Weather Mandatory – Adverse Weather
Mandatory Designation – Emergency Events Mandatory – Fire/Explosions, Mandatory – Medical Emergencies, Mandatory – Hazardous Material Incidents, Mandatory – Transportation Accidents, Mandatory – Evacuations/Natural Hazards, Mandatory – Utilities/Infrastructure Failure
Time Limited Position No
Time-Limited Appointment Length (if applicable)
Department Id 192001 – CVM Teaching Hospital
EEONC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or .Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.Supplemental QuestionsRequired fields are indicated with an asterisk (*). * How did you learn of this opportunity?

• NCSU Website
• NCSU Executive Search Services
• Monster.com
• CareerBuilder.com
• InsideHigherEd.com
• Other Online Job Board
• Carolina Job Finder / Employment Guide
• Job / Career Fair
• The Chronicle of Higher Education
• HERC
• Professional Journal
• Print Advertisement (Newspaper / Periodical)
• Professional Organization
• Direct Contact from NCSU HR Representative / Recruiter
• NCSU Employee Referral
• Social Media (LinkedIn, Twitter, Facebook, Other)
• Other
• If you learned about this vacancy from “other source” or “other website”, please provide the source.

(Open Ended Question) * Do you have client service experience in a veterinary or medical setting?

• Yes
• No

Application Materials RequiredRequired Documents * Resume

• Contact Information for References

Optional Documents * Cover Letter

North Carolina State University