Clerk III (Various departments) – (

REF. NO.

: KCC2608027)

Description

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| Title | : | Clerk III (Various departments) |
| Rank | : | Clerk III |
| Department / Hospital | : | Various departments, Kowloon Central Cluster |
| Pay | : | HK$17,611 to HK$27,413 (HGPS point 2 to 9) per month including Monthly Allowance
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance. |
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| Key Responsibilities: |
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| Clinical Service**/**Allied Health Service**** |
| 1. | Perform receptionist duties and answer enquiries. |
| 2. | Communicate with clients/patients to answer inquiries and support departmental services. |
| 3. | Assist in records retrieval and transfer of Medical Records and files. |
| 4. | Be responsible for computer operation as required by the clinic including the maintenance of profile such as OPAS, IPAS, PBRC, FCS, etc. |
| 5. | Perform shroff duties in patient booking, registration, fee collections, cash handling and slot maintenance. |
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| Telephone Operator |
| 1. | To operate hospital’s telephone system and all related telecommunication systems. |
| 2. | To answer internal and external telephone calls and enquiries from patients and / or the public; and convey to the appropriate personnel correctly and efficiently. |
| 3. | To handle counter work and admission registration. |
| 4. | To perform 24-hour shift duties including overnight shift, weekends and public holiday by duty rotation. |
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| Health Inform****ation and Recor****ds Service**** |
| 1. | Perform medical records management tasks, including record loan transaction, record assembling, filing and storage tasks, record disposal, etc. |
| 2. | Provide clerical support to the daily operation of the Medical Records Office and medical record management. |
| 3. | Assist in handling process of medical reports, data access request and other types of release of information. |
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| Administrative/****Supporting Services**** |
| 1. | Assist in contract management and budgetary control. |
| 2. | Support supervisors in discharging routine operation and contingency measures to hospital staff for contingency cases. |
| 3. | Assist in handling continuous improvement programs for Administrative Services Division, including to provide clerical supports to develop department guideline, protocol and operation manual. |
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| For All Posts |
| 1. | Handle correspondence and documents including filing and record keeping. |
| 2. | Data input and analysis. |
| 3. | Collect, verify and compile statistics. |
| 4. | Screen, keep record of and distribute incoming/outgoing correspondence. |
| 5. | Assist in co-ordination of meetings/programs. |
| 6. | Any other duties as assigned by supervisors. |
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| Entry Requirements: |
| 1. | (a) | Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent. |
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| (b) | 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below: – Level 2 in English Language, Chinese Language and Mathematics; and – Level 2 in New Senior Secondary subjects/ “Attained” in Applied Learning subjects/ Grade E in Other Language subjects; or equivalent. |
| 2. | Ability to perform typing, word processing and/or Chinese word processing. |
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| Preferable Attributes/Exposure: |
| 1. | Knowledge of common office automation (e.g., E-mail, Internet/ Intranet etc.) and PC applications (e.g. Window, Microsoft Outlook, Word, Excel etc.) |
| 2. | Knowledge and experience in HA systems. |
| 3. | Self-motivated, good interpersonal and communication skills. |
| 4. | Responsible, able to work independently and under pressure. |
| 5. | Relevant experience |
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| Remarks: |
| 1. | Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”. |
| 2. | Serving staff who have completed F.5/S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered. |
| 3. | The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026. |
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| Please submit application on-line on or before ++27 August 2026++. For Enquiries, please telephone 3506 1154/ 5278 4678. |

Location:

: Kowloon Central Cluster

Job:

: Supervisory, Clerical and General (Including EA rank)

Job Type:

: Full Time

Post Date:

: 14/8/2026