Clerk III (Family Medicine & Primary Health Care Services)

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at Hospital Authority
Englewood, NJ, United States
  • Finance
  • PartTime

Clerk III (Family Medicine & Primary Health Care Services) – (

REF. NO.

: HKIC202608135)

Description

++Application Deadline : 2 September 2026++

++Date of Issue : 20 August 2026++

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| Position: | Clerk III (Family Medicine & Primary Health Care Services) |
| Rank: | Clerk III |
| Cluster / Hospital / Department: | Hong Kong Island Cluster / Queen Mary Hospital / Family Medicine & Primary Health Care Services |
| Salary: | HK$17,611 — HK$27,413 (HGPS point 2 – 9) per month including Monthly Allowance Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance. |

Key Responsibilities

  1. Perform duties related to patient registration, appointment administration, fee collection and payment processing at Family Medicine Clinics.

  2. Handle internal and external telephone enquiries, as well as patient enquiries, feedback and complaints, in a professional and timely manner.

  3. Coordinate and oversee the day-to-day operations of the Shroff Office and clerical team, including staff deployment, duty roster arrangements and workflow management.

  4. Supervise, guide and support junior clerical staff to ensure service quality, compliance with established procedures and efficient clinic operations.

  5. Oversee Shroff-related functions, including payment collection, financial reconciliation, handling of finance-related matters and medical record management.

  6. Perform and support computer-system operations required by the clinic, including the maintenance and accurate updating of relevant profiles and records in systems such as OPAS, PBRC, CQMS and the Payment Kiosk.

  7. Handle duties related to the release of information in accordance with relevant policies, procedures and confidentiality requirements.

  8. Assist in the coordination and administrative support of meetings, programmes, training activities and other clinic initiatives.

  9. Prepare statistics, reports and other clerical documentation, and provide general administrative support to the clinic.

  10. Perform any other duties as assigned by supervisors.

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| ++Entry Requirements:++ |
| 1. | (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent; |
| | OR |
| | (b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below: |
| | · Level 2 in English Language, Chinese Language and Mathematics; and |
| | · Level 2 in New Senior Secondary subjects / “Attained” in Applied Learning subjects / Grade E in Other Language subjects; or equivalent; |
| 2. | Ability to perform typing, word processing and / or Chinese word processing. |

Preferable Attributes/Exposure

  1. Knowledge of common office automation (e.g. E-mail, Internet/Intranet/operation of fax machine etc.) and PC applications (MS Excel, Word, Access and PowerPoint etc.)

  2. Knowledge of other dialects (e.g. Mandarin) in the light of individual job requirement.

  3. Good interpersonal skills

  4. Possession of working experience in hospital or Family Medicine Clinic setting.

  5. Experience in coordinating doctors’ duty rosters and consultation-room assignments to support smooth daily clinic operations.

  6. Knowledge of and practical experience in Shroff Office operations, including payment and fee collection, finance-related administrative duties, and handling of medical record systems.

Remarks

  1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
  2. Serving staff who have completed F.5 / S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered.

Please submit your application on-line on or before ++2 September 2026++.

Location:

: Hong Kong West Cluster

Job:

: Supervisory, Clerical and General (Including EA rank)

Job Type:

: Contract Part-time

Post Date:

: 20/8/2026

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