Center Operations Coordinator

Why join our team With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or genderThe Center Operations Coordinator position assists in a wide variety of tasks related to operating and maintaining one or more Centers delivering valuable fun and creative programs events and activities at locations surrounding the Centers The position also assists in creating and maintaining a clean warm inviting and friendly environment for troops It may assist with volunteers and social media communications and have light administrative and cash handling responsibilities Principal Duties and Responsibilities Essential Duties Meet and welcome guests and orient them to the Center and its offerings amenities tours classes programs and services Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas including in providing relevant informative travel advice and complaint resolutionAssist with operational procedures including opening andor closing key control Emergency Preparedness Plan compliance and ensuring safety and security protocol adherenceMonitor and maintain readiness and availability of the Center and its activity and lounge areas Maintain standards of cleanliness for all facilities and equipment Monitor and ensure the operability of facilities and equipment and monitor supply inventory and replenish stockHelp to plan and execute programs activities and events on and off US military installations ensuring sufficient volunteer coverage and supplies and support Center Operations Specialists and higher level colleagues evaluations of USO Center operations and program deliveryAssist with communicating Center operations and programs to create awareness by creating flyers brochures and posters etc and by communicating with local media representatives May assist with Centers social media presence by maintaining the Centers website and updating social media channels with content about Center programs activities and events Ensures that the Centers social media content adheres to USO guidelinesAnswer and screen incoming telephone calls Review and respond to email Produce and maintain reports files and databasesMay guide train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records May process cash or credit card salesMay be required to operate a USO or personal motor vehicleOther duties as assigned including backfilling for Center Operations Specialists or other positions as directed by senior leadersJob Specifications High school diploma or equivalent0 2 years work experience in an administrative event management marketing support retail customer service recreation facility or related role Relevant experience in a not for profit military multicultural andor global organization preferredStrong interpersonal customer service and problem solving skills Able to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalismMust be punctual organized and self motivated with the ability to quickly and easily adapt to changing organizational needs Must show initiative self motivation and attention to detail Ability to quickly and easily adapt to changing organizational needsAble to achieve desired results while working collaboratively in a team environmentDemonstrated proficiency in written and oral communicationsGeneral knowledge of military community preferredDemonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects Ability to handle confidential information with tact and poiseWorking knowledge of basic business functions Able to perform basic math and follow proper cashdonation handling and reporting proceduresGeneral knowledge of safe food handling and storage practicesAbility to design & format promotional materials ie brochures flyers posters etc Working knowledge of printproduction process preferredProficiency using computers and various software applications and programs including Microsoft Office Suite and social media platforms Familiarity with Digital Cheetah desktop publishing software and gaming programs preferredAbility to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers licenseAbility to obtain and maintain a valid United States passport and valid foreign drivers license in applicable locationsregionsMust be a strong advocate of the USOs missionDetails This position is located in Fort Benning GA Preference will be given to local candidates within commuting distance to the locationResume and cover letter are required for full considerationBackground check education criminal and driving requiredThe statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workloadIf thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work hereThere is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know ofApply today Join the mission Join Team USO