Timeline Optimization’s mission is to help job seekers find attractive opportunities before they become widely advertised. We are not a staffing firm or agency. Timeline Optimization does not hire directly for these positions—we identify and validate them in real-time from actual employers.

Employer Industry: Community Health Services

Why Consider This Job Opportunity

• Competitive compensation with opportunities for advancement and tuition/training reimbursement
• Benefits package includes healthcare coverage, paid time off, and retirement plan
• Awarded “Best and Brightest Companies to Work for in the Nation” for five consecutive years
• No weekends for the majority of our centers, with 10 paid holidays and early Fridays
• Hybrid/remote position with required training for 90 days at the Contact Center in Winter Garden, FL
• Modernized and attractive health centers that patients love

What To Expect (Job Responsibilities)

• Schedule patient appointments according to protocols and guidelines
• Answer telephone calls promptly and courteously, obtaining and entering accurate demographic information
• Inform callers about necessary items to bring to appointments and appointment expectations
• Maintain proper documentation of all activities and escalate calls appropriately
• Provide assistance with special projects as call volume permits

What Is Required (Qualifications)

• High school diploma or equivalent is required
• Minimum of 1 year of experience in a call center environment and/or medical/dental office setting preferred
• Proficiency in Microsoft Office (Word and Excel) required
• Basic understanding of medical terminology and documentation
• Exceptional customer service skills and ability to communicate effectively verbally and in writing

How To Stand Out (Preferred Qualifications)

• College, vocational/technical training or certification preferred
• Bilingual in Spanish and/or Creole helpful
• Knowledge of electronic health records software or equivalent preferred

CommunityHealth #HealthcareCareers #CustomerService #HybridWork #CareerGrowth

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

TimelineOptimizationGroup