Care Coordinator Specialist

Overview The Care Coordination Specialist is a key contributor within the Home Healthcare Care Coordination model, ensuring that each referral moves efficiently from receipt to a completed start of care (SOC). This role drives throughput by coordinating all referral components—orders, documentation, authorizations, scheduling, and communication—serving as the operational hub between sales, intake, scheduling, and clinical teams. The Care Coordination Specialist uses critical thinking, prioritization, and communication expertise to deliver a seamless experience for patients, families, and referring partners. This position operates as a care logistics specialist, ensuring readiness, accuracy, and timely activation of services rather than functioning as a transactional data processor.

Responsibilities

• Leads the end-to-end referral process by obtaining necessary orders, documentation, authorizations, and ensuring each referral progresses efficiently into a start of care (SOC).
• Develops and maintains ongoing communication with patients, families, pharmacies, providers, and the care team to ensure timely responses and coordinated care.
• Manages all SOC paperwork, documentation, and recordkeeping to maintain full regulatory and home health compliance.
• Champions the scheduling workflow by coordinating with PODs according to the POD charter, managing provider calendars, and adjusting schedules to optimize patient care and provider efficiency.
• Collaborates with audit and compliance teams, identifying gaps, resolving exceptions, and supporting corrective actions as needed.
• Manages operational workflows, referral queues, and documentation accuracy while providing education and guidance to patients and families throughout the coordination process.
• Ensures high-quality, service-oriented interactions with families, referral sources, and partners, focusing on referral conversion, readiness, and an exceptional customer experience.

This job description is not meant to be exhaustive and may be modified as needed. Employees may be assigned other related duties to meet organizational needs.

Key Performance Indicators

• Referral response time
• Referral-to-admission cycle time
• Referral-to-admit conversion rate
• Family/referral-source satisfaction

Qualifications

• Bachelor’s degree preferred; each year of approved experience may be substituted for one year of education.
• Three to four years of experience in a home health agency, healthcare coordination, or a related role preferred. Each year of approved formal education may be substituted for one year of work experience.
• Demonstrated ability to work in a fast-paced, multidisciplinary environment with competing priorities.
• Excellent communication skills for interacting with patients, families, referral partners, and clinical teams.
• Strong organizational and multitasking abilities with high attention to detail.
• Proficiency with electronic health records, referral management systems, and general computer applications.
• Scheduling experience strongly preferred.

Required Licensure/Certifications

• None
• Area of Interest:Secretarial/Clerical/Administrative
• Pay Range:$48,651.20/Yr. – $75,420.80/Yr. (Based on 40 hours per week, otherwise pro rata)
• FTE/Hours per pay period:1.00 – 1.00 – 40 hrs/week
• Shift:Day
• Job ID:38528

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.