Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $40,700 per year
• Health benefits (medical, dental, and vision) begin on Day 1 of employment
• 401(k) with company match and additional benefits available within the first few months
• Flexible vacation policy after 90 days of employment
• Opportunities for career growth and advancement within the organization
• Supportive work environment with a focus on learning and development

What To Expect (Job Responsibilities)

• Handle inbound calls from providers regarding Credentialing Verification Organization (CVO) and provider enrollment
• Create call tracking numbers for each call as a record
• Escalate concerns and issues to management as needed
• Participate productively as a member of a team and complete tasks beyond general support level
• Comply with contract requirements, business unit rules, and related legal regulations

What Is Required (Qualifications)

• High School Diploma or equivalent; may hold a 2-year post-high school degree or bachelor’s degree
• 1-2 years of working experience in a call center; experience with CxOne, Avaya, or previous call center software is a plus
• Prior office or clerical experience preferred with the ability to follow written policies and procedures
• Ability to access and retrieve information using a laptop and basic understanding of Microsoft Office products
• Ability to follow procedural guidelines and work on assignments with limited instructions from leadership

How To Stand Out (Preferred Qualifications)

• Familiarity with call center software and technology
• Experience in the healthcare insurance field
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Ability to thrive in a remote work environment

HealthcareServices #CallCenterJobs #RemoteWork #CareerGrowth #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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