Branch Manager – Retail Team Lead

Position Summary Provides leadership and assists with overall strategic direction of the Retail team to achieve Bank goals Evaluates and communicates opportunities and threats to meeting customers needs and the overall mission of the department Utilizes coaching and development tools to develop enhance and engage the team Ensures that the Sales and Service Philosophy is consistently utilized Responsible for the sales service and management of multiple branch locations including daily supervision of staff quality of customer service administration of job functions deposit account acquisition consumer loan decisions collection efforts and overall financial growth of the branch Communicate well; own expectations and consequences In addition our FIRST Values apply to all teammates without exception FIRST Values Family We support trust and respect each other our customers and our shareholdersIndependence & Innovation We embrace change as vital to our successRelationships We build relationships that are based on strong character mutual loyalty trust and respectStewardship We take care of ourselves so we can take care of othersTeamwork We help each other grow and succeedWho we are The First National Bank in Sioux Falls began its long term commitment to the Sioux Falls area in 1885 The oldest bank in Sioux Falls owes its longevity to a combination of service stability innovation and family involvement Over the past 140 years The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations The First National Bank Way which is a blend of our Mission Statement and FIRST Values serves as the foundation of our culture It is a gift that has been passed down to us and is the legacy that we will protect and preserve Nothing is more important to us it is the cornerstone of our success Our culture is driven by integrity service and strong values; nothing has shaped it more than our FIRST Values Our FIRST Values are not just words; they are truly felt by our employees customers shareholders and communities They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships Although banking has evolved over the years our mission and values have not and will not change Accountabilities 45 Leadership Management Accountability LMA Lead with clear direction providing the necessary tools to delegate and elevate for growth and development of teammates Communicate well; own expectations and consequences Lead and inspire team to strive for the best outcomesLead manage and hold team members accountable Address performance issues in an effective and meaningful mannerTake ownership of the development of direct reports and makes sure that team members are challenged and engagedEnsure that team members are trained and delivering value to our customers and to the bankRecognize top performers in a meaningful wayHold regular one on ones quarterly conversations and team meetings25 Sales & Service Execute the Sales and Service program of the department when working with customers Lead the Sales and Service program of the department by ensuring that the team is utilizing the program with customers and asking powerful questionsEnsure that the team fully understands the products and services that are applicable to their role and recommends those products to our customers when appropriateResponsible for guiding the growth of the department and analyzing performanceUtilize motivation inspiration and coaching to encourage team members to execute the goals of the departmentOrganize and implement sales and training programs that benefit the bank and our customersEngage team members to understand how their role fits into the strategic plan of the department and the Banks overall goalsEncourage outreach and cross sell efforts of the entire teamInspire and train team to understand their role in delivering world class customer service by exceeding customers expectations and building brand loyaltyIdentify and recommend solutions to obstacles that limit our ability to serve our customers at the highest possible level15 Branch Logistics Ensure that the retail branches run properly and efficiently This includes but is not limited to scheduling of teammates; facilities are clean welcoming and appropriate; team has necessary materials and supplies to do their work well; security of cash and sensitive items are maintained properly and that all audit and compliance standards are being met Recruit and determine eligibility by interviewing qualified candidates to hire for open positionsTrain schedule and supervise branch teammatesManage the security of the branch including the issuance of keys management of dual control and following of security proceduresEnsure that surprise audits are done on cash drawersMaintain branch facilities and work with Maintenance Team to address any facility issuesManage all audit compliance and security standards are met for the branch15 Quality Follow guidelines policies and procedures of the bank to keep errors to a minimum Create an environment among the team that inspires the production of high quality workLead the retail team to follow guidelines policies and procedures of the bank so that errors are kept to a minimum Identify errors quickly and remedy them efficientlyUse solid judgement when making decisions and keeps the banks policies procedures and reputation in mindExceptions are well thought out and documented with proper approvalPrepare documents when opening or changing accounts obtain necessary signatures and process paperwork in an accurate and efficient manner including timely correction of errorsCollect and input accurate information from clientsStay current with changes to FNB policies and procedures also ensure that branch personnel understand and follow FNB policies and proceduresEnsure quality control of new accounts and customer transactions for your teamQualifications Secondary education in related field preferred Four or more years of relevant work experience including banking and supervision experience or a combination of educationexperience that would enable incumbent to meet accountabilities and required competencies of the position Experience with sales sales management andor banking preferred Skills and Abilities Ability to work as a facilitator coach andor mentor to othersExcellent verbal and written communication skillsAbility to conduct relationships in a manner that ensures cooperation and positive resultsExcellent organizational skills and attention to detail High degree of accuracy requiredDemonstrate a high degree of concern for professional and innovative customer serviceAbility to adapt to the needs of the organization and employeesAbility and willingness to drive to multiple branch locations as required to fulfill the responsibilities of the role Typical Physical Demands Requires sitting standing bending reaching and some lifting Requires manual dexterity sufficient to operate standard office machines such as computers fax machines calculators the telephone and other office andor clerical equipment Requires normal range of hearing and vision Accommodations may be made to enable an individual with a disability to perform the accountabilities of this position Teammate Statement of Understanding This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position All requirements are subject to possible modification to reasonably accommodate individuals with disabilities Regular attendance is required in this job This document does not create an employment contract implied or otherwise other than an at will employment relationship The First National Bank in Sioux Falls is an Equal Opportunity Employer