Benefits Programs Supervisor

Function The purpose of the class is to work with and supervise a team of service providers to meet the needs of customers seeking or receiving financial and other Social Services assistance. The class works under general supervision, independently developing work methods and sequences.Perform complex duties, conducting ongoing eligibility determinations for financial assistance, SNAP (Supplemental Nutrition Assistance Program), Medicaid (Aged, Blind and Disabled, Community Based Care, and Long Term Care), and Auxiliary Grant. Requires determination of eligibility utilizing the Virginia Case Management System. Works under close supervision, applying federal and state program and policy regulations to customers receiving benefit programs. Will be monitored in a training environment until successful completion of the benefit program determination is mastered. Encourages the least restrictive living environment and refers customers to other community resources as appropriate.Minimum Requirements:

Requires a Bachelor’s degree in Human Services or a closely related field.
Requires a minimum of three years of full-time equivalent experience in administering human service delivery and/or financial benefit programs and other benefit and child welfare programs, or closely related experience.
A combination of education and experience may be considered for this position.
Must successfully pass a Child Protective Service Check and a criminal background check related to this position before any offer of employment or promotion.
Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.

Additional Requirements:

Requires effective communication with internal and external customers.
May be required to work non-standard hours, including evenings and weekends.
Requires flexibility and a willingness to learn a broad range of skills and to function effectively in various assignments.
Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.
The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager, and this may include long hours and unusual schedules.

for a complete job description. “Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.”Benefits Overview This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

Sentara Health Medical Insurance
OptumRx
Delta Dental Insurance
Anthem Blue View Vision
FSA Reimbursement accounts
Standard: Accident and Critical Illness
Trust Mark Universal Life Insurance
Legal Resources Plan
Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
Employees begin accruing annual and sick leave immediately.
Other forms of leave include:
Maternity Leave
Parental Bonding Leave
Care for Sick Parent Leave
Birthday Leave
Personal day (available every quarter)

The eleven paid holidays each year include:

New Year’s Day
Martin Luther King, Jr. Day
President’s Day
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Veterans’ Day
Thanksgiving Day
Christmas Day
Employee’s birthday
A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the

Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.

Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the . * Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.

Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or

Direct deposit into most banks is a convenient finance feature.

Savings bonds are available to the City’s workforce. * Employees are covered for Workers’ Compensation where appropriate.01Do you have a Bachelor’s or higher degree in Social Work, Human Services, Sociology, Psychology, or a closely related field of study?

02Which of the following best describes your work experience in human service delivery and/or financial benefits programs?

No experience working in human service delivery and/or financial benefit programs.
1-2 years working in human service delivery and/or financial benefit programs.
3 or more years in human service delivery and/or financial benefit programs.
3 or more years in human service delivery and/or financial benefit programs, in a city/county social services agency.

03I understand that if selected for this position, I will be subject to a criminal background check and child protective services check.

04This position may require that you possess a valid Virginia Motor Vehicle Operator License and have a satisfactory driving record based on the City of Hampton criteria. Failure to provide your driver’s license number will prevent us from considering your application. Please confirm your driver’s license number by entering it below:05I understand this position is exempt.

06I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being “on call” or responding to emergency situations during inclement weather and/or other job-related conditions.

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