Automotive Service Manager
DARCARS CDJR of Marlow Heights is now hiringAutomotive Service Manager!
The Automotive Service Manageris responsible for running an efficient and profitable service department. She/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Responsibilities:
- Forecast goals and objectives for the department and strive to meet them
- Strive for harmony and teamwork with all other departments
- Prepare and administer an annual operating budget for the service department
- Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc
- Hire, train, motivate, counsel, and monitor the performance of all service department staff
- Providing training on administrative policies and procedures for all department personnel
- Direct and schedule the activities of all department employees
- Provide technical assistance to employees as needed
- Conduct meeting with department employees to discuss activities and problems of mutual interest
- Monitor technicians’ payroll records
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities
- Maintain liaison with factory representatives
- Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance
- Handle all customer complaints
- Quality check completed jobs
- Keep abreast of new equipment and give fair estimates on costs and time required for repairs and maintenance
- Ensure that the work areas and customer waiting area are kept clean
- Control the performance of the department using Daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
- Maintain reporting systems required by general management and the factory
- Monitor repair order trends, such as number of repair orders completed number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc
- Ensure that customers’ service files are up-to-date and are readily available for reference
Qualifications:
- 4 years auto service technical experience
- 5 year service manager or writer experience
- Experience managing groups and teams
- Ability to communicate effectively and quickly to customers and employees
- Body Shop experience preferred
Benefits:
- Comprehensive Benefits Plan including 401k
- Employee discounts on vehicle purchases, parts and service repairs
- Internal career advancement opportunities
- Opportunities to join our community service initiatives
*This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.*We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.