ATM Service Technician – Medford, OR

Cook Solutions Group listed as a 100 Best Companies to Work for is looking for a Full Time ATM Service Technician with excellent customer service communication and time management skills a professional attitude and appearance and the ability to integrate into our We Make It Happen culture Responsibilities include but are not limited to providing second line maintenance for ATM banking products with an emphasis on Hardware and Software problem diagnosis Location Medford OR and surrounding areas Pay 22 28 hour DOE What youll do 1Performs basic installation on ATM products multiple manufacturers 2Performs some minor maintenance on ATMs eg replacing light bulbs card reader belts air filters etc 3Prioritizes and plans service calls 4Contacts customer with the estimated time of arrival 5Escalates problems when appropriate 6Reassigns calls when appropriate 7Accurately reports service data 8Interacts in a professional manner with customers and co workers to foster positive relationships 9Supports service technicians in performing preventative maintenance inspections on conventional products 10Maintains effective communication with Business Management Team and Service Technician Team members 11Provides maintenance on ATM banking products eg problem diagnosis component level repair application reload preventative maintenance documentation and planningmaintaining spare parts levels 12Develops a working knowledge of all operating standards practices and procedures 13Completes equipment cleanings as specified in service agreement 14Performs other related duties as assigned What you bring High School Diploma or GED equivalent 2 5 years related experience andor training; or equivalent combination of education and experience NCR Certification is a plus Customer service experience is a plus Willing to train on security equipment Valid drivers license and clean driving record The employee is occasionally required to sit; climb or balance; stoop kneel crouch or crawl The employee must occasionally lift andor move up to 100 pounds and regularly lift andor move up to 50 pounds Benefits Cook Solutions Group CSG provides our employees with the most comprehensive benefits program to enhance their quality of life CSG employees enjoy competitive salaries; CSG pays 90 of the PPO insurance premium for the employee; 100 for a high deductible plan and 50 for the dependents Both plans have reasonable deductible levels and co pay amounts; a 401k retirement match; Paid Time Off PTO; 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time company vehicle and gas card quarterly bonus program tuition reimbursement and much more Why work at Cook Solutions Group We know our employees are what make our business succeed Thats why weve cultivated a casual upbeat environment that enhances productivity satisfaction and retention We strive to provide the best most equitable and cost effective benefits for employees New employees become eligible for benefits on the first of the month following the 60 day day waiting period who work a minimum of 30 hours per week Our employees are encouraged to take advantage of flexible scheduling maintain a healthy work life balance and volunteer in their communities through our Cook Community Builders program Equal Opportunity Cook Solutions Group is committed to equal employment opportunity We will not discriminate against employees or applicants for employment on any legally recognized basis protected class including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy childbirth or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal state or local law