Associate Vendor Management Specialist
Associate Vendor Management Specialist
Monday-Friday 8am-5pm
Hybrid
Any CSC office or open to Remote if not within distance of a CSC office.
We are seeking a talented and highly motivated individual to join our team working in a fast-paced, dynamic environment, which encourages collaboration, participation, and creative thinking.
An Associate Vendor Management Specialist (CNA) with a focus on business licensing will have oversight of project management, conflict resolution, issuing offices relations, analyzing data and metrics, and maintaining operating systems.
As a team member, you will also help to resolve both technical and jurisdictional issues that arise daily.
Your Individual Responsibilities Will Include:
- Building and maintaining business license knowledge
- Researching issuing office ordinances and fee schedules
- Manage data systems: SharePoint, Salesforce, Client Portfolio, Knowledge Core
- Exceptional CLS Business License Knowledge
- Ability to analyze business license portfolio data
- Communicate with jurisdictional offices at the federal, state, county, and local level to determine licensing and additional requirements
- Manage high-volume workload to ensure no missed deadlines
- Delegate assignments and tasks effectively and set deadline expectations
- Building and maintaining strong interdepartmental and external issuing office relationships
- Analyzing business processes to identify available improvements or gaps. Create and own business process maps
- Flexibility and Agility in adapting to team’s needs
- Examines data to grasp issues, draw conclusions, and solve problems
- Active participation in weekly CNA and other team calls, including leading and scheduling meetings, and identifying and brainstorming agenda items
- Ability to proactively manage and complete unscheduled special projects as needed
- Partner with Change Management and various business leaders to ensure operational readiness and facilitate internal adoption
- Work to ensure that business process outcomes are in harmony with an organization’s strategic goals and enterprise design
- Developing and successfully completing yearly shared goals
- Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment
- Extensive Business License Knowledge
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Problem-solving skills
- Ability to follow instructions; strong attention to detail and accuracy are critical
- Excellent planning, organization & prioritization skills, with the ability to manage several projects concurrently
- Ability to identify, time-manage, and complete assignments
- Ability to self-evaluate performance
- Adaptability: willingness and ability to command new skills and responsibilities when necessary
- Proven history of achievement and strong performance
- Effective written and verbal communication skills
- Ability to work independently with minimum oversight and function as part of a team and across teams
- Effective time management and strong prioritization skills
- Strong critical thinking skills, both proactive and reactive
- Strong researching skills
- Strong computer skills including proficiency in Microsoft Office and Excel with the ability to integrate information from multiple sources quickly and accurately
- Ability to actively engage in group calls
Qualifications Include:
- Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment
- Extensive Business License Knowledge
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Problem solving skills
- Ability to follow instructions; strong attention to detail and accuracy are critical
- Excellent planning, organization & prioritization skills, with the ability to manage several projects concurrently
- Ability to identify, time-manage and complete assignments
- Ability to self-evaluate performance