Associate Tech Support Analyst

1. About Our Client: The organization operates in the healthcare technology sector, focusing on improving health outcomes by connecting individuals with care, pharmacy benefits, data, and resources. It addresses challenges related to health equity and access on a global scale, with a commitment to diversity and inclusion. The organization supports millions of people, aiming to reduce barriers to good health, particularly among marginalized communities and those with lower incomes.

2. About the Opportunit y: TheAssociate Tech Support Analyst role involves providing direct technical support to Radiology customers, specifically handling calls and troubleshooting issues related to PACS and RIS radiology systems. This position supports government customers within the U.S. and plays a critical role in improving customer complaint resolution rates. The role contributes to maintaining system functionality and customer satisfaction by collaborating with internal teams and managing technical issues effectively. It offers telecommuting flexibility while addressing complex technical challenges

3. Responsibilities:

• Troubleshoot production RIS and PACS radiology system issues involving networks, Windows servers, enterprise hardware, storage systems, and Oracle databases
• Coordinate with internal teams such as R&D, Technical Response, Systems Engineering, Production & Installation, and Sales to fulfill customer requests
• Work collaboratively in a fast-paced, team-focused environment
• Perform scheduled preventative maintenance and system administration tasks
• Identify and promote opportunities for team education and development
• Participate in creating training materials
• Suggest competence and career growth opportunities to management

4. Requirements:

• High School Diploma or GED (or higher)
• Minimum 3 years of experience in tech support diagnosing and troubleshooting software or computer systems
• At least 1 year of experience in programming, scripting, or command line usage
• Availability to work 8:00 AM — 5:00 PM Eastern or Central Time Zones
• Ability to work on call and overtime as needed

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, or Computer Technology
• Relevant certifications such as MCSE, A
• Experience in a customer service environment

Soft Skills:

• Commitment to continuous learning and personal development
• Ability to acquire in-depth product knowledge

5. Pay Range and Compensation Package:

• Hourly pay range: $28.94 to $51.83, based on full-time employment, education, experience, certifications, and local labor markets
• Additional benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contributions, subject to eligibility

6. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.