Associate Application Support Administrator

The Facets Operations team is seeking an Associate Application Support Administrator to support Windows Server–based production applications critical to claims and Medicaid operations. This role blends hands-on troubleshooting, cross-team collaboration, and active participation in Facets upgrades—helping ensure reliable performance, smooth integrations, and regulatory compliance across production environments.

Required Skills:

• Experience supporting Windows Server–based production applications
• Hands‑on troubleshooting of application, system, and integration issues
• Ability to work with development and infrastructure teams to resolve issues
• Experience supporting production environments in regulated or high‑availability systems
• Strong communication and documentation skills

Preferred Skills:

• Experience working with Facets
• Knowledge of IIS and application services
• PowerShell experience
• Familiarity with Scrum / Agile methodologies

Note:

• This is a fully remote role, but onsite interviews at our Chattanooga, TN headquarters will be required.
• An on‑call rotation is required once every five weeks.
• Sponsorship is not available for this role.

Job Responsibilities

• Works under general supervision and relies on significant knowledge to support and administer production support applications.
• Coordinates problem solving and troubleshooting activities.
• Technical liaison between application development and infrastructure teams for production environment design, setup, configuration, and implementation.
• Coordinates with application areas to ensure all integration points with existing systems and infrastructure work properly.

Job Qualifications

Education

• Bachelor’s Degree in a Computer Sciences related field or equivalent work experience

Experience

• 1 year – Experience in Information Technology required

SkillsCertifications

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST’s EEO Policies/Notices may be found by reviewing the following page:

BCBST’s EEO Policies/Notices (https://www.bcbst.com/docs/equal-employment-opportunity.pdf)

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee’s largest health benefit plan company, we’ve been helping Tennesseans find their own unique paths to good health since 1945. More than that, we’re your neighbors and friends — fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We’re also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense.If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.