Assistant Care Coordinator

Benefits:

• Competitive salary
• Employee discounts
• Wellness resources

Job Summary
The Care Coordinator Assistant supports the daily operations of a home health agency by assisting with client care coordination, caregiver scheduling, and communication. This role serves as a key link between clients, caregivers, and office staff to ensure high-quality, consistent, and compassionate care delivery.

Key Responsibilities

Client Support

• Assist with onboarding new clients, including intake, documentation, and service setup
• Maintain up-to-date service notes
• Communicate with care coordinator
• Ensure client needs and preferences are communicated clearly to caregivers

Caregiver Coordination

• Schedule caregivers for shifts based on client needs, availability, and skill level
• Confirm and monitor caregiver attendance and punctuality
• Assist in managing call-outs, shift changes, and last-minute coverage
• Communicate assignments, updates, and expectations to caregivers

Administrative Duties

• Answer phones, emails, and inquiries from clients and staff
• Assist with maintaining compliance documentation (HIPAA and agency policies)
• Prepare daily/weekly schedules and reports for the Care Coordinator
• Support timekeeping, visit verification, and basic payroll-related tasks
• File and organize documentation accurately and efficiently

Operations Support

• Help ensure all services are delivered according to care plans and agency standards
• Report client or caregiver concerns to the Care Coordinator promptly
• Assist with quality assurance checks and follow-ups

Qualifications

• High school diploma or equivalent (required)
• Experience with scheduling
• Strong communication skills (both verbal and written)
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced, team-oriented environment
• Proficient in Microsoft Office and scheduling software
• Knowledge of HIPAA and confidentiality practices
• Reliable, professional, and compassionate demeanor
• Must Drive

Core Competencies

• Customer service and relationship management
• Problem-solving and conflict resolution
• Time management and attention to detail
• Ability to remain calm under pressure

Work Environment

• Office-based role within a home health agency
• Frequent communication with clients, families, and caregivers
• May require occasional after-hours support for urgent scheduling needs

Schedule

• Part-Time