Area Operations Specialist

Why join our team With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or genderThe Area Operations Specialist position is responsible for operations and for delivering programs and services at multiple USO centers andor field program delivery sites within an assigned geographic area; assisting in evaluating current programs activities and events and suggesting program improvements or new programs The position may also coordinate communications with Area media outlets Principal Duties and Responsibilities Essential Duties Deliver area wide programs activities and events and assist in their evaluation Develop document and maintain standard operating procedures program kits and program reference manualsAssist in reviewing program and service needs within assigned area and in researching and recommending changes or new programs activities and events based on results Implement suggested andor required changesIn cooperation with higher level colleagues develop improve and maintain working relationships with US Military local business and community leadership to support procurement and growth of financial and other in kind resources necessary for area operationsExecute special fundraising events within assigned area Help to develop area wide public awareness plans that support sustainable growth of sponsorships and other fundraisingCoordinate with area media outlets including online print and broadcast to inform and ensure coverage of programs and eventsMonitor programs budget and assist with budget creation Prepare review and complete budget and expense reportsServe as liaison between internal USO resources external vendors and donors in order to facilitate prompt problem resolutionMay lead and mentor Area operations support staff andor volunteersMay be required to operate a USO or personal motor vehicleBackfill as requested for higher level operations staff and perform other duties as assignedJob Specifications High school diploma or equivalent required2 years progressively responsible work experience in an administrative business operations programs events or related role Relevant experience in a not for profit military multicultural andor global organization preferredStrong interpersonal customer service and problem solving skills Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalismProficiency using computers and electronics equipment General knowledge of various software applications and programs including but not limited to Microsoft Office SuiteDemonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects Ability to handle confidential information with tact and poiseMust show initiative self motivation and attention to detail with the ability to manage multiple projects with competing priorities Ability to quickly and easily adapt to changing organizational needsAbility to achieve desired results while working collaboratively in a team environmentAbility to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers licenseAbility to obtain and maintain a valid United States passport and valid foreign drivers license in applicable locationsregionsMust be a strong advocate of the USOs missionDetails This position is located in Boston MA Preference will be given to local candidates within commuting distance to the locationThe salary range for this position is 64400 80000Resume and cover letter are required for full considerationBackground check education criminal and driving requiredThe statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workloadIf thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work hereThere is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know ofApply today Join the mission Join Team USO