Application Analyst

About The Company Memorial Healthcare System is a leading healthcare provider dedicated to delivering exceptional patient care, advancing medical research, and fostering innovation in healthcare services. With a comprehensive network of hospitals, outpatient centers, and specialized clinics, Memorial Healthcare System is committed to improving community health outcomes through excellence in clinical practice, education, and community engagement. The organization values integrity, compassion, and collaboration, striving to create a supportive environment for both patients and staff. As a pioneer in healthcare technology, Memorial continuously invests in state-of-the-art systems and digital solutions to enhance operational efficiency and patient safety.

About The Role The Application Support Specialist at Memorial Healthcare System plays a vital role in managing and supporting the organization’s clinical and business applications. This position is responsible for ensuring the smooth operation, maintenance, and enhancement of various applications that underpin clinical workflows and administrative processes. The role involves collaborating with vendors, technical teams, and end-users to troubleshoot issues, implement upgrades, and optimize application performance. The ideal candidate will possess strong technical acumen, problem-solving skills, and a customer-centric approach to support the organization’s mission of delivering outstanding healthcare services. This position offers an opportunity to work in a dynamic environment where technology directly impacts patient care and operational efficiency.

Qualifications Candidates should possess a bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or a related field. Relevant certifications such as Epic, Cerner, or other healthcare IT systems are preferred. Proven experience in application support, system administration, or related roles within a healthcare setting is highly desirable. Strong knowledge of healthcare workflows, clinical systems, and data management principles is essential. Excellent communication skills, the ability to work collaboratively across teams, and a proactive approach to problem-solving are critical for success in this role. Familiarity with programming languages, report development, and system testing will be advantageous.

Responsibilities

• Manage and support applications projects, ensuring timely delivery and alignment with organizational goals.
• Provide end-user support by troubleshooting issues, delivering classroom and virtual training, and offering ongoing assistance to optimize application usage.
• Collaborate with associate application analysts to develop technical skills and deepen understanding of complex systems within Memorial Healthcare System.
• Design, maintain, and enhance report structures to communicate findings effectively and identify opportunities for process improvements.
• Partner with other application management teams and vendors to coordinate system upgrades, configuration changes, and maintain system integrity.
• Perform moderate complexity tasks such as data collection, auditing, analysis, report generation, and documentation of program development.
• Analyze operational workflows and data to identify inefficiencies and recommend enhancements for workflow optimization and process improvement.
• Build and modify applications or modules using common programming languages, ensuring they meet user requirements and operational standards.
• Participate in vendor selection processes, data management initiatives, and process improvement projects to enhance application effectiveness.
• Develop and validate digital tools to ensure compliance with applicable regulations and standards, supporting clinical and administrative functions.
• Contribute to the design, upgrade, and documentation of clinical and business systems, translating business needs into technical specifications for developers.
• Maintain applications through collaboration with technical experts, vendors, and IT teams to ensure operational stability and mitigate issues.
• Oversee application activities including data archiving, security administration, and management of electronic data received.
• Stay current with operational workflows and system functionalities to provide informed support and continuous improvement.

Benefits Memorial Healthcare System offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees. Benefits include competitive salary packages, health insurance plans, dental and vision coverage, retirement savings options, paid time off, and professional development opportunities. The organization fosters a collaborative and inclusive work environment that encourages innovation, continuous learning, and career advancement. Employees also have access to wellness programs, employee assistance programs, and resources aimed at promoting work-life balance. Memorial Healthcare System is committed to recognizing and rewarding the contributions of its staff, ensuring a fulfilling and rewarding career experience.

Equal Opportunity

Memorial Healthcare System is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are treated with respect and dignity. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic. Our organization values the unique perspectives and experiences of each individual and strives to create an environment that promotes equity, fairness, and opportunity for all.