Administrative Manager – Juvenile Court Services

SEEKING: Training compliance, department level recruitment, and a desire to be in public service to others. Job Summary Perform administrative work of considerable difficulty in the planning, directing, and coordinating activities of a designated program or division to ensure that goals or objectives are accomplished. This may be a Supervisory position working under general direction. Positions at this level have as a primary responsibility planning, assigning, and reviewing work of a group of employees, as well as selecting, training, and disciplining individual employees.

Juvenile Court Services is seeking on someone to focus on the hiring process, onboarding, offboarding, and training coordination. This position will be a liaison with Court Human Resources and internal and/or external department stakeholders.

HIRING SALARY RANGE The Superior Court in Pinal County values your experience. We review every candidate for a salary offer that is both equitable and applicable to the position range. Based upon your direct experience and background, a salary offer will likely be presented to you within our starting minimum to midpoint of range ($53,619 – $68,364).

WHY US? Pinal County and the Superior Court offer amazing benefits. Who knew there was a workplace that wants to see your wellbeing by providing you with a Sabbatical starting at 5 years of service? Plus paid vacation, sick, and holidays? And benefit plans that include things like hospital coverage, pharmacy, medical, vision, dental… and more! We strive to work hard and reward hard work with our perks and balance. Benefits | Pinal County, AZ

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description . Typical Classification Essential Duties

• Manage operations of an assigned work group, make appropriate decisions based on experience, and perform work within scope of authority and training.
• Manage, train, and schedule staff, monitor work and evaluate performance, explain rules, policies, and procedures, and meet regularly with staff to discuss and resolve priorities, workflow, special assignments, special projects, problems, schedules, cross-training, and client service issues.
• Plan, organize, and manage technical operations and operational programs, meet with user groups to identify and resolve performance, process, policy, and operational issues, and assure services meets customer needs and requests.
• Monitor work group operations and verify compliance to County policies and procedures, verify the accuracy of the electronic and paper filing systems, and perform specialized work group functions as needed to meet workload demands.
• Manage assigned programs, projects, and research studies, identify and resolve complex data management and case management problems, monitor operations, and assure proper resolution of operational and service issues.
• Coordinate activities and projects between department staff, other County staff, and outside agencies.
• Research operational issues and compile data from other departments and agencies to evaluate and resolve complex operational problems, inter-departmental processes, new and revised procedures, and technical solutions.
• Maintain personnel files and process administrative forms, update, review, and research files and computer databases, and assure all administrative and operational actions are in compliance with County policy and procedures.
• Provide information and assistance to staff, clients, and customers, answer questions and resolve issues within scope of authority, using knowledge of County and department policies and procedures, research information requests, and respond independently to inquiries when appropriate.
• Review documents, technical records, and applications and check documents for validity and accuracy of information.
• Train and cross train staff in a variety of technical, clerical, and office support duties.
• Receive, process, and distribute supplies, equipment, invoices, payments, timekeeping, claims, applications, requisitions, and other technical and legal documents, monitor records and account activity, and update files.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK

• High school diploma or GED equivalent; AND
• Five (5) years of administrative work experience, including two (2) years in a supervisory capacity; OR
• An equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
• Must submit to fingerprint and background examination.
• Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

Preferred Qualifications

• Associate’s degree in business or public administration.
• Specific technical training and certification may be required for some incumbents.

Knowledge, Skills and Abilities

• Knowledge of county policies, procedures, and office practices.
• Knowledge of applicable policies, procedures, and regulations covering specific areas of assignment.
• Knowledge of Federal and state laws and local ordinances covering specific areas of assignment.
• Knowledge of principles and practices of government project management.
• Knowledge of principles of record keeping, case management, and confidential records management.
• Knowledge of specialized County and state agency technical forms, software applications, and network operating environments.
• Knowledge of customer service standards and protocols.
• Knowledge of business computers and standard MS Office software applications.
• Skill in planning, prioritizing, and completing assignments with minimum oversight.
• Skill in defining and resolving complex data management and case management problems.
• Skill in researching and implementing new and revised procedures and technical solutions.
• Skill in analyzing operational issues, evaluating alternatives, and developing recommendations.
• Skill in conducting research and preparing reports, technical documents, and correspondence.
• Skill in planning, organizing, and managing administrative services and technical operations.
• Skill in meeting critical time deadlines.
• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Ability to effectively manage staff and delegate tasks and authority.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with co-workers.

PHYSICAL DEMANDS The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to crouch, finger, reach, perform repetitive motion, kneel, lift, hear, speak, walk, and demonstrate mental and visual acuity.

WORK ENVIRONMENT Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

NOTICE TO APPLICANTS At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

Working for the Judicial Branch in a non-safety sensitive position, you are required to submit to reference checks, and a criminal background with fingerprints and driving history.

Every qualified candidate eligible to work in the United States is welcome to apply. However, Pinal County does not offer visa sponsorship or STEM OPT.

We appreciate your interest in our employment opportunities.