Account Manager (Practice Success)
- Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership
- As the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution. You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy
- You will partner closely with Sales, CX, Training, Ops, and Marketing to deliver a consistent and high-quality customer experience at scale
- Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement
- Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness
- Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement
- Drive activation of new doctors within existing practices
- Promote and sell additional scanners or product expansions where appropriate
- Build rapport with practice managers and key stakeholders through consistent, professional communication
- Serve as a trusted partner for questions, training, and troubleshooting support
- Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly
- Deliver high-quality service with speed, attention to detail, and efficiency
- Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams
- Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
- Participate in team experiments designed to improve retention, operational workflows, and engagement tactics
- Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact
Benefits
- Comprehensive health plans: Your health is our top priority. We offer a range of comprehensive medical, dental, and vision plans so you can choose what works best for you. Some plans include employer contributions to Health Savings Accounts (HSAs), and we offer options that cover 100% of employee-only premiums.
- Shared Success: We believe in shared success—when the business wins, our employees do too. Through performance-based bonuses and equity opportunities, our team shares in the impact we create together.
- Flexibility, built-in: At Dandy, we flex-first, which means trusting you to own your day and deliver, working where and how you want. We believe that by embracing flexibility, we empower everyone to balance work and life in the way that works best for them. Some roles need to be on-site due to the nature of the work.
- Investing in your wellbeing: Your wellbeing is more than just physical health—that’s why our benefits are designed to support you in all aspects of life. From mental health resources included in our healthcare plans to perks like pet insurance, a gym stipend, and access to discount platforms like Perkspot, we offer a range of programs to help you feel your best—inside and outside of work.