Emory Healthcare/Emory University

Description TheSystemManager,LanguageAccessServicesisresponsiblefortheday-to-daymanagement,coordination,andqualityassuranceofinterpretationandtranslationservicesacrossEmoryHealthcare.Thisroleoverseesfrontlinestaffandoperationalworkflowstoensure24/7languageaccesscompliance,servicedeliveryexcellence,andsupportforpatientswithLimitedEnglishProficiency (LEP)orothercommunicationbarriers. TheManagerplaysacriticalleadershiproleininterpretertraining,workflowoptimization,regulatorycompliance,andpartnershipwithclinicalandnon-clinicalteamsacrossthehealthcaresystem.ThispositionreportstotheSystemDirector,LanguageAccessServicesandensuresthatalllanguageservicesalignwithorganizationalstandards,federalregulations,andpatientexperiencepriorities. RESPONSIBILITIES Compliance and Quality Assurance DevelopsandenforcespoliciestoensurecompliancewithCLASStandards,JointCommissionrequirements,CMSregulations,andSection1557. Monitorsoperationalmetricsincludinginterpreterwaittimes,servicefulfillmentrates,andvendorutilization. Leadsqualityauditsandpreparesreportsforleadership. IdentifiesandresolvesissuesthatmayimpactcommunicationaccessforLEPandDeaf/Hard-of-Hearingpatients. Cross- Departmental Collaboration and Education Partnerswithclinical,nursing,administrative,andITteamstointegratelanguageaccessservicesintocaredeliveryworkflows. Educatesstaffonlegalrequirements,interpreterprotocols,andappropriateserviceutilization. Coordinatesonboardingfornewfacilitiesanddepartments. Providestrainingonsystempolicies,interpreterprotocols,andpatientcommunicationrights. Program Planning and Performance Monitoring Trackssystem-wideservicemetricsandtrendstoinformoperationalandstrategicplanning. Usesdataanalyticsandreportingtoolstoidentifyimprovementopportunitiesandsupportleadershipinitiatives. Leadsculturalcompetencyprogramsandinterpreterdevelopmentinitiativesalignedwithnationalstandards. […]

Description JOB DESCRIPTION: Provides a welcoming and supportive environment for all people entering assigned areas. Provides paging for emergency situations. Greets and acknowledges all patients, guests and employees entering facilities […]

Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types […]

Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types […]

Description JOB DESCRIPTION: Provides a welcoming and supportive environment for all people entering assigned areas. Provides paging for emergency situations. Greets and acknowledges all patients, guests and employees entering facilities […]

Description JOB DESCRIPTION: Provides a welcoming and supportive environment for all people entering assigned areas. Provides paging for emergency situations. Greets and acknowledges all patients, guests and employees entering facilities […]