ORD/MDW Hardware Field Technician
Job Description
Job Summary
• Install, maintain and troubleshoot a variety of hardware and software equipment. Effective
communication is essential for this role as the individual will interact frequently with front
line employees and will also be visible to customers.
Responsibilities
• Implement and support desktop and mobile devices, applications, peripherals, network
devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address
systems, and time clock equipment
• Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC)
requests supporting the IT infrastructure in office environments, CS&S Centers, and airport
locations
• Perform preventative maintenance on operational equipment
• Configure, install, customize, maintain, test, and troubleshoot hardware systems with
minimal direction
• Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
• Provide exceptional Customer Service to our Internal Customers
• Provide packaging, unpacking, documentation, shipment, and receipt of equipment as
needed for support of the enterprise
• Update DASH cases
• Create status reports for Leadership on Field installations
• May perform other job duties as directed by Employee’s Leaders
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3-5 Years of experience with Hardware Field Technician experience
Knowledge of cabling infrastructure and its topologies
Knowledge of Low Voltage cabling required
Ability to troubleshoot and maneuver within Windows’ operating systems
Ability to maneuver within Active Directory; moving work station object
Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center
Configuration Manager (SCCM)
Knowledge in basic Network Troubleshooting
Skilled in assigning applications and knowing where particular applications are coming from in
SCCM
Ability to demonstrate success with problem-solving abilities
Skilled in strong Customer Service ServiceNow experience