IT Help Desk

The ideal candidate will have at least 1 years of experience with ticketing systems, phone support, and desktop support.

We are looking for someone who is on their way to becoming an experienced IT professional. You would be joining a group of highly skilled professionals who carry thirty+ years of experience in the industry. We value competence and will put a demand on your skills that will thrust your career forward, guaranteed.

Job Duties:

First Contact: Phone support, email support, and ticketing system.

Handle email alerts, phone calls, and emails. Assign or escalate tickets as needed.

Work with various vendors to resolve new issues with various IT products.

Track warranties of all client IT equipment. Generate quotes for renewal.

Send monthly status update emails to each client.

Research IT equipment solutions and costs for clients.

Driving to customer locations involved, mileage covered.

Perform onsite technical support and system installation at client sites as needed

Provide remote and onsite IT support to client end users while providing the highest quality customer service

Ideal Candidate:

Has a passion for computers and technology?

Has a desire to help others

Is comfortable meeting and speaking to new people

Excellent listening skills to understand client computer problems

Works well under pressure

Excellent time management and organization skills

Excellent troubleshooting and problem solving for hardware and software issues

Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution

Can juggle resolving complex support issues in addition to performing project-based work autonomously

Willing and able to work some evening and weekends

Willing to travel to customers when necessary.

Job Type: Full-time

Benefits:

401(k) matching

Health insurance

Paid time off

Schedule:

8 hour shift

Experience:

IT support: 1 year (Required)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.