Organizational Change Manager
The Organizational Change Manager’s role and responsibilities include:
• Working with leaders and peers across the organization to map enterprise needs and define and develop a plan
that supports capturing the return on investment associated with the adoption of changes created by strategic
initiatives
• Supporting the OCM work stream by conducting stakeholder and impact analysis, identifying and planning for
anticipated and persistent resistance, assessing change readiness, developing communications, and defining
specific tasks, activities, and/or changes required to embed new or changed capabilities in the environment
• Planning, enabling, and supporting the design, development, and delivery of key communications
• Providing input, documenting requirements, and supporting the design and delivery of training programs
• Creating actionable deliverables to support sponsors, managers, project and program managers, peers, and
business partners in managing change
• Leveraging standard frameworks to develop resources and toolkits for use as needed in support of building
change capability across the organization
The most common Organizational Change Manager skills include analysis, critical thinking, interpersonal skills,
problem-solving skills, and systems thinking skills. You also need to possess specific skills like:
• Taking a broad view of the business and varied degrees of appreciation for strategies, processes, technologies,
and governance
• Applying change management methodologies during agile, waterfall, and hybrid development efforts
• Empathizing with how people are affected by change and how they cycle through the change process while
applying strategies and tactics to maximize change adoption within reasonable timelines
• A natural inclination for problem solving with the ability to see the implications of actions on the end result
• Experience in creating business processes with the aid of various tools and techniques
• Excellent written and verbal communication skills with the ability to communicate well at all levels of the
organization
• The ability for teamwork at all levels of the organization
• Strong decision-making abilities
• Ability to influence others towards agreeable decision making
CAREER LEVEL
Career Level
P4
• Is recognized as an expert in own area within the organization
• Requires specialized depth and/or breadth of expertise
• Interprets internal or external business issues and recommends solutions/best practices
• Solves complex problems; takes a broad perspective to identify solutions
• Works independently, with guidance in only the most complex situations
• Leads projects or programs with moderate resource requirements, risk and/or complexity; monitors and
controls costs and resources. Acts as a functional lead on cross functional projects
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE
*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life
experience*
Required Knowledge, Skills, Abilities and/or Related Experience
• 5+ years of experience in managing change related to organization-wide transformation preferably in the
insurance industry specifically related to group products
• Change Management certifications such as Prosci, CCMP, or CPCM are preferred but not required
• Proven experience supporting operational business areas and facilitating senior level teams in change
management strategy, execution, and planning for both internal employees and external customers
• Demonstrated cross-organizational project management skills and success, including familiarity with
project management approaches and applying change methodologies to support change in both agile and
waterfall environments.
• Proven ability to develop strong, collaborative working relationships and establish a high level of
credibility across functions, lines of business and organizational levels, skilled at resolving conflict and
negotiating effectively and tactfully.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in
new business areas and new types of projects
• Demonstrated critical thinking and problem-solving skills and the ability to balance the need to gather
detail with the need to solve the problem
• Advanced PC skills, including SharePoint administration, MS Word, PowerPoint, and Excel
• Bachelor’s degree in Organizational Development, Human Performance Technology, Communications, or
equivalent experience
Compensation:
$50-65/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.