Mac OS Desktop Engineer

Overview:

• Client is seeking a contract macOS Desktop Engineer to support the buildout and expansion of our enterprise macOS environment.
• This role is critical in helping us offer macOS as a supported platform alongside Windows by October 1st.
• The ideal candidate will have strong experience with macOS administration, Microsoft Intune, and scripting for automation and compliance.

Responsibilities:

• Provide Tier 2/3 support for macOS devices, escalating when necessary.

• Administer macOS devices using Microsoft Intune, including:

• Configuration profiles

• Compliance policies

• Application deployment

• Custom scripting (Bash, PowerShell)

• Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).

• Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.

• Create and maintain technical documentation for macOS support, deployment, and configuration.

• Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.

Qualifications:

• 3+ years of experience supporting macOS in an enterprise environment.
• Hands-on experience managing macOS devices with Microsoft Intune.
• Proficiency in Bash and PowerShell scripting for macOS automation.
• Familiarity with Apple Business Manager and MDM enrollment workflows.
• Strong understanding of macOS system architecture, security, and user management.
• Excellent troubleshooting and communication skills.

Nice to Haves:

• Experience with Azure AD and conditional access policies.

• Familiarity with enterprise software deployment and patching strategies.

• Ability to create user-facing and internal documentation.

• Recommended Certifications:

• Apple Certified Support Professional (ACSP)

• Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate