Customer Support Specialist
Position Title: Customer Support Specialist
Location: Chandler, AZ
Duration: 8-Month Contract – potential to extend or convert full-time
Compensation: 21.91/Hour
Position Overview:
We are seeking a highly skilled and experienced Customer Support Specialist with a strong background in customer service and data management , particularly within SAP systems. This role plays a critical part in analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. The ideal candidate will demonstrate excellent problem-solving skills, attention to detail, and the ability to cultivate strong customer relationships.
Key Responsibilities:
- Analyze supplier and customer data to support ordering and delivery of spare parts and services.
- Process returned materials efficiently and accurately.
- Respond to customer inquiries regarding spare parts requirements.
- Resolve delivery issues and ensure timely fulfillment.
- Create and track performance metrics to monitor service quality.
- Develop a deep understanding of customer culture and business strategies.
- Build and maintain strong, trust-based relationships with customers.
Required Experience & Qualifications:
- 3 years of work experience in Customer Support or Program Management insupply chain/distribution/manufacturing/ logistics
- Experience with Systems Applications and Processing (SAP)/ERP system
- Strong Microsoft Office / Excel (VlookUps and Pivot Tables)
- Ability to work in a fast-paced environment managing multiple priorities
- Strong verbal and written communication
Skills Required:
- Proficiency in SAP for managing supplier and customer data.
- Ability to generate and interpret performance metrics.
- Strong interpersonal skills and customer-centric mindset.
- Detail-oriented with a proactive approach to issue resolution.