Customer Engagement Advocate

Learn about A Day in the Life of a Lantern Care Advocate!

A Customer Engagement Advocate (CEA) handles creating a concierge, white glove level experience for members by navigating them through the surgical continuum. As the company’s face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Responsibilities include answering questions, education on the surgery process, incentives for participation, and helping with provider selection along with coordination with physician offices. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. High energy, an empathetic approach, and passion for providing top-tier customer service are necessary! Must have ability to operate in a fast-paced environment centered around customer excellence over all things! If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

You’re a great fit for this role if you are:

• High energy,
• Have an empathetic approach and passion for providing top-tier customer service
• Have the ability to operate in a fast-paced environment centered around customer excellent over all things!
• Are passionate about helping others and making a difference within the healthcare space
• Are a curious, detail-oriented problem-solver

Location: Dallas, TX | USA | Full-time Onsite

Compensation Details:Starting at $20.00 an hour + competitive monthly bonus program, where top Care Advocates can earn up to an additional $1200 per month!

Shift Schedules:

All Customer Engagement Advocate schedules are Monday-Friday. Care Advocates are assigned 9 hours shifts between 7AM-8PM. NO WEEKENDS!

We also have a rotating shift that you will be asked to cover occasionally: M-F 1:00PM-10:00PM.

THIS IS A 100% ONSITE POSITION with the opportunity for hybrid given performance*

What a day in the life looks like :

• Accountable for engaging and educating new and existing members on our Surgery offering and ensuring all benefits are clearly articulated and understood.
• Coordinate appointments and travel for member while assisting with appropriate venue selection
• Assist with provider selection
• Follow up, resolve and document issues with routing of inquiries needing further investigation to the appropriate department
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

Requirements:

• Bachelor’s degree in healthcare administration, social services, public health or related field preferred
• High school diploma required
• 1-3 years’ experience in a customer service/service center and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to effectively organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In additional to a competitive compensation package and career growth opportunities, we otter these Wellness Benefits

• Parking Reimbursement
• Onsite Paid Training
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership

*Location & Hybrid Work Disclaimer:This role is 100% onsite at our designated location. While we value flexibility, eligibility for a hybrid schedule isnot guaranteed and is only considered after a defined tenure and consistent demonstration of performance that meets or exceeds established metrics.

LifeAtLantern

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