Product Operations Manager

About Our Client

Our client is a new kind of healthcare company, delivering integrated virtual care and navigation. Its mission is to raise the standard of healthcare for everyone. It breaks down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. The organization offers its members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.

About The Role

Our client is on a mission to revolutionize healthcare for everyone. A world-class Product organization is being built to make that vision a reality, and the Product Operations Manager plays a pivotal role in its success. Product Operations Managers partner with product development teams to drive alignment, scale, and impact.

This role reports to the Director of Product Operations and will shape the Product Operations function as the third member of the team. The Product Operations Manager will be the connective tissue across product, strategy, and operations, ensuring teams build the right things, faster, and deliver clear impact. This role is for individuals who thrive on solving complex, ambiguous problems, have a knack for data-driven insights, and are passionate about optimizing how product teams deliver value at scale. This role is fully remote.

Key Responsibilities

• Synthesize actionable insights by aggregating and analyzing different sources of feedback. Analysis will paint a holistic picture of the member experience and provide insights on opportunities.
• Partner with Product Managers and cross-functional leaders to connect insights directly to the roadmap and influence product priorities.
• Champion the end-to-end product roadmap planning process, building clear, transparent views of roadmap decisions, timelines, and results.
• Lead the creation of a centralized resource for product knowledge that will be leveraged across the organization, enabling teams to understand what’s been built, what’s coming, and how to communicate innovations to members and clients.
• Develop training for new product capabilities, both before and after launch, ensuring operational and go-to-market teams are prepared to support product launches.
• Equip client-facing teams with timely, actionable information to drive client engagement and growth.
• Drive content strategy for organization-wide ceremonies such as leadership offsites and roadmap sessions.

Required Qualifications

• 5+ years of experience in a product development or business operations role adjacent to R&D teams.
• Experience solving problems in a dynamic and results-oriented environment, with a passion for connecting strategy and innovation/design thinking to superior execution.
• Experience solving complex problems and influencing others without direct authority.
• Experience establishing operational cadences and systems, including dashboards, that span entire organizations.
• Experience synthesizing diverse inputs and driving prioritization in a collaborative, data-informed way.
• Experience crafting organization-wide content strategies and artifacts; ability to create clarity on complex topics and evolve communication approach based on audience.
• Experience operating autonomously to identify and execute on high ROI efforts, and adeptly adapt to change.
• Interest in, passion for, or experience building AI products.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer, and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer/laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

Salary Range

The United States new hire base salary target ranges for this full-time position are:

Zone A: 138,380 – 195,470 + equity + benefits

Zone B: 152,218 – 215,017 + equity + benefits

Zone C:166,056 – 234,564 + equity + benefits

Zone D: 179,894 – 254,111+ equity + benefits

Benefits

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of telemedicine (e.g., behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption, or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”