IT Support

An IT company in New Jersey is currently seeking a motivated IT Support Associate. This contract-to-hire position provides a great opportunity for an individual looking to develop their career in IT support within a dynamic environment.

About the Opportunity:

• Hybrid or Remote: Fully onsite

• Shift: Standard business hours

• Schedule: Full-time

• Hours: 40 hours/week

• Setting: Onsite at 200 Jefferson Park, Whippany, NJ

Responsibilities:

The IT Support Associate will be responsible for:

• Performing desktop support, including hardware, software, network, printers, scanners, and A/V equipment for internal users.

• Managing On-Boarding & Off-Boarding processes by deploying and recovering laptops and other IT peripherals.

• Imaging, configuring, and deploying Windows 10 workstations.

• Troubleshooting Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software.

• Proactively troubleshooting production issues and ensuring all workstations meet security guidelines.

• Assisting in meeting Service Level Agreements (SLAs) for production systems.

• Supporting the extended IT Infrastructure Team as needed.

Qualifications:

• 0 to 2 years supporting IT Infrastructure functions

• Bachelor’s degree or higher in Computer Science or Engineering

• Preferred Certifications: MCSA, A , Net

• Proficiency with Windows 10 workstations, printers, and basic networking

• Solid understanding of desktop systems and OTS applications

• Strong hardware troubleshooting skills

• Excellent customer service skills

• Strong written and verbal communication

• Ability to manage multiple priorities and remain calm under pressure

Desired Skills:

• Experience in Healthcare IT Infrastructure and HIPAA compliance

• Support of Apple Macs and mobile devices in a corporate environment

• Good knowledge of cloud-based infrastructure support tools and technology

• Strong organizational skills

• Ability to provide support outside of regular business hours as needed