Operations Manager

About Our Client

Our client is transforming parking real estate by replacing outdated systems with a unified, data-driven platform that manages payments, pricing, enforcement, and analytics. Its in-house technology boosts property revenue by 20–50%, gives owners real-time visibility, and delivers a seamless driver experience.

Focused on the $131B U.S. parking market, the company uses data from occupancy, events, and driver behavior to optimize assets and bring offline real estate online. It is backed by top-tier investors like Andreessen Horowitz and Founders Fund.

About The Role

Our client seeks a West Regional Operations Manager to oversee facility performance, revenue optimization, and vendor management. This role blends on-site execution with data-driven strategy, designing processes, solving issues proactively, and leading enforcement efforts.

You’ll work cross-functionally with Sales, Product, and Partner Success teams to ensure smooth operations, strong results for property owners, and a great customer experience — ultimately driving efficiency, profitability, and regional growth.

What you will do

• Operational Execution
• Enforcement Optimization
• Pricing & Revenue Management
• Cross-Functional Collaboration

What you need

• 3–5+ years of experience in operations (ideally at another startup or company with a similar regional operations model, banking, or consulting).
• Strong analytical skills: comfortable with SQL, spreadsheets, reporting tools, and data-driven decision-making.
• Process and systems driven: designs, documents, and enforces SOPs; builds repeatable playbooks; instruments workflows and iterates for quality and speed.
• Proactive, resourceful, and able to manage multiple priorities simultaneously.
• Excellent communication and organizational skills.
• Proven ability to use data to inform strategy, identify trends, and optimize performance including user-level analysis and segmentation.
• Willingness to travel across the region for site visits and vendor meetings (20%+ Travel).

Why this role may not be for you

Our client wants to be transparent: this role is not a fit for everyone. Being a Regional Operations Manager at a fast-growing startup means you’ll face unique challenges that may not exist in later stage companies. You might want to pass if:

• You prefer a 9-to-5 rhythm. Facilities run 24/7, and while constant availability is not expected, urgent issues sometimes arise outside of standard business hours.
• You want to stay behind a desk. This role requires regular travel and site visits, troubleshooting equipment, or walking properties with vendors.
• You need highly defined processes from day one. Playbooks are still being built. You’ll often be the one creating the process for others to follow.
• You’re uncomfortable with ambiguity. Priorities can shift quickly as the organization scales. You’ll need to adapt, problem-solve, and move forward without perfect information.
• You’re looking for a large team of direct reports. This role is highly hands-on, leaning on third-party vendors and contractors, rather than managing a big staff.
• You prefer doing strategic work only. While strategy is part of the role, you’ll also be rolling up your sleeves on tactical execution daily.

Important Note

Our client is a remote-first company, but it also values in-person collaboration to strengthen trust and teamwork. Team members should expect approximately 6 weeks of travel per year for:

• 2–3 full company offsites, “Remote Weeks”
• Lending a hand to support new location launches
• In-person onboarding as well as supporting other onboarding sessions for new team members

The Upside

• Equity: Have a stake in the business that you’re helping to build and grow.
• Work remotely: Live and work wherever you like! The organization believes in folks working where they are happiest and most productive. Teammates are currently hired from anywhere within North America.
• Health insurance: The organization offers health insurance and currently covers 85% of the cost of medical plans for the primary employee and 50% of the cost of plans for dependents.
• Home office setup: Get a laptop + additional equipment needed to set you up for success.
• Time to recharge: An unlimited PTO policy with a minimum requirement of 10 days per year.
• 401k: Make financial planning right for you with a 401k retirement savings program.
• Team Off-sites: Approximately 2 times per year the team comes together for a full week in various locations.
• BookGarage: The team loves to learn and grow together, so join for optional recurring book club meetings.
• Room to grow: The team will be orders of magnitude larger within a few years; as part of the foundational team, you’ll have opportunities to grow with the organization.
• Transform our cities: The opportunity to change the way that the world thinks about real estate use in cities.
• Work with a diverse team: The organization has always been committed to building a thriving team that represents the communities it serves.

Compensation

$100K — $125K • Offers Equity • $0 — $12.5K Bonus

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”