Senior Customer Operations Manager
About Our Client
Our client is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. The company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. The organization provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, the organization turns prospects into customers. The company raised a series D and is backed by top-tier investors, and counts the former President and COO of Hubspot among its board members.
Company Culture
Our client is AI-native and focused on continuous improvement, expecting team members to embrace smarter, faster ways of working with AI and automation. The mission is to help customers unlock their full revenue potential through extreme ownership, focus, urgency, and constant learning.
Our client invests heavily in professional growth, offering resources, autonomy, and cross-department support. It values collaboration, bold ideas, and calculated risk-taking, encouraging experimentation to drive meaningful impact and big wins.
About the Role
The team is seeking a highly motivated and detail-oriented Senior Customer Operations Manager to join the Revenue Operations team. In this pivotal role, the individual will be responsible for developing the Digital Customer Success program, and supporting Onboarding / Customer Success teams by designing, implementing, and managing best-in-class operational processes. The focus will be on driving effectiveness, productivity, and scalable growth strategies across the post-sales organization.
As a key partner to revenue-driving teams, the individual will take ownership of critical systems and workflows, champion process excellence, and contribute meaningfully to the organization’s go-to-market execution. This role is ideal for a proactive, data-driven operations professional with experience in fast-paced, product-led, high-growth environments.
Key Responsibilities
- Develop a Digital Customer Success program to engage with every customer at scale
- Implement an actionable customer health score to reduce churn and improve NDR
- Standardize customer metrics, create and manage corporate reporting assets
- Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams
- Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs
Required Qualifications
- 5 years working in a Customer Operations or related Revenue Operations role
- 3 years experience working with executive level stakeholders
- Proficient technical skills: Salesforce, Looker, SQL, Excel
- Strong track record of building teams from the ground up; experienced with Digital / Customer Success, Account Management leaders
- Product-led company experience
- Early-stage, high-growth company experience
Compensation and Benefits
The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the commission/bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.
Salary Range
$165,000—$185,000 USD
Note:
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