TECHNICAL SUPPORT SPECIALIST

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Coreforcetech
Atlanta, GA, United States
  • IT
  • FlexTime
  • FullTime
  • Applications have closed

Apply today to join Coreforce, where your Technical Support expertise makes a real impact. Join Our Team as a Technical Support Specialist Company: Coreforce

Location: Decatur – (Onsite)

Job Type: Full-time

Salary: Based on Experience

Company Overview Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Technical Support Specialist – Build Your Career with Purpose

Join Coreforce and use your technical skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here

  • Flexible hybrid schedule
  • Free chef-inspired lunch Mon–Thu
  • 15 PTO days + floating holiday
  • Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
  • Annual bonus and tuition reimbursement
  • Career growth in a fast-growing, mission-driven company
  • Collaborative, purpose-driven culture

Responsibilities

  • Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
  • Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories.
  • Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
  • Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
  • Participate in scheduled on-call rotation to support after-hours client needs.

Qualifications

  • High school diploma or GED required.
  • 1+ years of experience in technical support, help desk, or IT service environment.
  • Prior customer service or contact center experience.
  • Familiarity with Windows OS, basic PC hardware, and general troubleshooting method.
  • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Coreforce is an equal opportunity employer committed to diversity and inclusion.

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