Guest Relations Manager

Guest Relations Manager Park City, UT Salary: 59,000–75,000 DOE + 5 bonus + relocation assistance availableWe’re seeking a service-driven Guest Relations Manager to lead our client’s concierge and guest experience team at a luxury mountain resort. Reporting to the Director of Rooms, this role oversees a team of full-time and seasonal concierge and guest relations staff.Key Responsibilities:

Lead and mentor Guest Relations and Concierge team members

Oversee daily guest arrival/departure flow, VIP handling, and service recovery

Build strong local partnerships to enhance guest experiences

Train, schedule, and support team performance and service standards

Monitor inventory and manage departmental procedures

Ensure all guest interactions reflect the resort’s luxury standards

Qualifications:

2–3 years in a leadership role at a luxury property

Strong communication, problem-solving, and guest recovery skills

Tech-savvy with MS Office; able to quickly learn new systems

Flexible availability nights, weekends, holidays as needed

College degree preferred

If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out