WORK FROM HOME – Call Center Representative – Texas

Compass Self Storage Logo
Compass Self Storage
El Paso, TX, United States (Remote)
  • Healthcare
  • FullTime
  • PartTime
  • Applications have closed

Compass Self-Storage is seeking a motivated, high-performing sales professional to join our call center team. We are looking to fill full and part-time positions. In this role, you will engage with customers who are actively seeking storage solutions, guide them through the rental process, and convert inquiries into revenue-generating move-ins. Success in this role requires strong objection handling, empathy, multitasking, and a results-driven mindset aligned with company KPIs.

  • Remote Work
  • NO Cold calling!
  • Bonus Opportunities
  • Potential earnings of up to $22.00 per hour including bonus
  • Full-Time Employees are eligible for medical benefits
  • Necessary Equipment will be provided

STOP! You must reside in the state of TEXAS to respond to this posting. We will not follow up with anyone that does not reside in Texas.

Key Responsibilities (Sales & KPI Focus)

  • · Handle inbound calls from customers actively searching for storage solutions, including Inquiry and Direct Move-In (DMI) opportunities
  • · Convert customer inquiries into rentals by effectively communicating product value and matching solutions to customer needs
  • · Maintain strong focus on achieving and exceeding conversion goals, DMI targets, and revenue metrics
  • · Proactively promote available units, pricing, and features to maximize occupancy and sales performance
  • · Recognize that customers are contacting us with intent and maintain urgency to secure the sale
  • · Identify sales opportunities across all call types, even when the original intent is not to rent a unit
  • · Support after-hours sales efforts and ensure no opportunity is missed to capture business

Customer Experience & Service Excellence

  • · Deliver world-class customer service on every interaction, building trust and rapport quickly
  • · Demonstrate empathy and understanding, recognizing many customers are going through stressful or transitional situations
  • · Use a need-based sales approach to educate and guide customers toward the right solution
  • · Provide clear, confident explanations of the storage process, pricing, and next steps
  • · Ensure a seamless and positive experience from initial inquiry through move-in

Operational & Communication Responsibilities

  • · Multitask efficiently across phone systems, software platforms, and customer communications in a fast-paced environment
  • · Think quickly and respond effectively to customer objections, concerns, and changing needs in real time
  • · Accurately compose and send professional emails to customers and internal teams when required.
  • · Facilitate smooth move-ins by ensuring all necessary information is communicated clearly and promptly
  • · Maintain attention to detail while managing a high volume of calls and customer interactions

Required Skills & Competencies

  • · Strong sales skills with proven ability to handle objections and close sales
  • · Excellent verbal and written communication skills
  • · Ability to build rapport quickly and demonstrate genuine empathy
  • · Strong multitasking and time management skills in a call center environment
  • · Quick thinker with the ability to adapt and problem-solve under pressure
  • · Highly motivated, goal-oriented, and driven to meet performance metrics

Preferred Experience

  • · Call center, inbound sales, or customer service experience
  • · Experience working with KPIs such as conversion rates, call volume, and revenue generation
  • · Background in self-storage, retail sales, or service-based industries preferred

What Success Looks Like in This Role

  • · Consistently converting inbound calls into Inquiry and DMI rentals
  • · Delivering exceptional customer experiences while meeting or exceeding KPIs
  • · Demonstrating initiative, urgency, and professionalism in every interaction
  • · Contributing to overall team performance and revenue growth

QUALIFICATIONS and EXPERIENCE:

  • Minimum 6 months experience in a sales
  • Dependable, goal oriented and self-motivated
  • Organized, detailed and ability to multi task
  • Strong oral and written communication skills
  • Customer focused
  • Results Oriented (sets and achieves goals)
  • Team Oriented (works well in a group to achieve success)
  • Successful completion of all assessments, background checks and drug screenings
  • Ability to work from home for the majority of the work day
  • Fluent in English and Spanish (optional)
  • MS Office application experience preferred
  • HS Diploma or GED

WORK FROM HOME REQUIREMENTS:

  • Must have access to a quiet/private working environment that is free of distractions and external background noise
  • Reliable internet connection with minimum capabilities of 10mbps upload, 40mbps download
  • All necessary equipment will be provided

Benefits:

  • 401(k) matching
  • Paid time off

Application Question(s):

  • Describe a time you fell short of a sales goal.
  • What do you like least about sales?
  • What motivates you as a sales professional?

Work Location: Remote

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