Sales Operations Manager

About The Role

This role is with a global product design and technology company known for its 5-star lifestyle solutions and history of disruptive innovation across multiple consumer product categories. Its products are sold worldwide through major retailers, both online and offline.

The Sales Operations Manager (Costco) is responsible for operational functions that drive revenue and margin for assigned retail accounts. Core duties include demand planning, inventory management, purchase order execution, POS and trend analysis, trade spend management, and real-time business monitoring. The role involves interpreting data, recommending action plans, and collaborating with internal teams and account contacts to quickly address issues and seize opportunities.

Key Responsibilities

• Serve as a key liaison between the Costco customer and the organization’s internal teams by understanding account-specific needs, ensuring alignment with internal goals, and driving timely and effective communication
• Own long-term forecasting (12–18 months), sales flow, and inventory planning by collaborating with demand planning, operations, and sales teams to mitigate stock risk—especially around critical high-velocity tentpole events
• Manage forecasting systems, including updates to inventory flows, promotional plans, pricing, and data governance for both new and existing SKUs
• Coordinate Supply Chain, Strategic Sales, and Demand Planning teams to track and evaluate promotional performance, recalibrate forecasts, and develop future shipment strategies
• Partner with Strategic Sales and Analytics to provide channel-specific promotional guidance and ensure alignment between national and account-level initiatives
• Support trade-spend optimization efforts and drive healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITA goals
• Contribute to sales strategy development and execution to drive revenue and market penetration, while continuously analyzing sales and operational performance for insights and improvement
• Lead weekly customer meetings and provide timely financial updates, ad-hoc reporting, and standardized business reviews – deliver clear, data-driven insights that guide decision-making
• Assist in building presentations and strategic decks for internal and customer-facing needs, while maintaining a strong working knowledge of key categories and competitive landscape
• Innate curiosity and desire to find creative solutions

Required Qualifications

• Bachelor’s Degree or equivalent experience; concentration in Business preferred
• 3-5 years of experience in demand planning/supply chain management and business analytics/financial role within the consumer products industry
• Ability to draw insights across multiple complex data sets and incorporate into decision making
• Ability to work in a collaborative team environment
• Past operational or sales experience with Costco or other large retailer preferred
• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products
• Strong communication, organization, project management and interpersonal skills
• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude
• Ability to travel approximately 20% for corporate events and HQ visits

Salary and Other Compensation

The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The organization offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, 401(k) retirement plan with matching, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, and more.

This posting will close within 90 days from the original posting date.

Salary Range

$131,310—$160,490 USD

Their Culture

The organization’s Outrageously Extraordinary mindset drives the team to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What They Offer

Our client offers competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, product discounts, and more. The organization empowers personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, the team won’t just launch products—they’ll disrupt entire markets.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”