IT Specialist – Client Facing | MSP

Cypress Networks Logo
Cypress Networks
Greensboro, United States
42000 - 55000 EUR / Year
  • Hardware
  • FullTime
  • Applications have closed

Requirements

Must have:

– At least 2 years of relevant experience in Desktop/IT support – Preference for experience in Microsoft 365 administration, including user account management and troubleshooting – Must be eligible to work in the USA and able to pass a background check – A valid drivers license is required – Ability to communicate effectively with both technical and non-technical individuals – Preferable experience with Managed Service Provider (MSP) – Experience with IT Ticketing Systems is advantageous – A minimum of a 2-year degree in an IT-related discipline is preferred

Responsibilities:

  • Provide end-user support for inquiries and issues via remote and on-site assistance – Troubleshoot and resolve technical problems and document issues in our IT ticketing system – Support Windows servers, workstations, and associated peripheral devices, including mobile technology – Monitor daily client workstations and server backup operations – Install various hardware, new PC setups, and software products – Configure and manage client firewalls and security devices – Keep client information up-to-date in the ticketing system with complete accuracy – Administer user accounts and corresponding permissions – Manage and support Microsoft 365 user accounts, including email, SharePoint, Teams, and OneDrive – Uphold confidentiality for both company and client information – Collaborate with team members to ensure timely resolutions and responses – Seek opportunities for ongoing process enhancements – Undertake additional duties as assigned

Company:

At Cypress Networks, we are on the lookout for a dynamic and knowledgeable IT Specialist to join our team and grow alongside us. We value candidates who can adeptly juggle multiple tasks, love technology, and adapt to change. You will be responsible for providing comprehensive technical support to our clients while assisting on various project-related tasks. We offer a competitive salary based on experience and a range of benefits that include health insurance, paid time off, and opportunities for professional development. If you are a committed IT professional ready to take on a challenging role in a fast-paced environment, we encourage you to apply. Our office is located in Greensboro, NC.

Apply for job