OS lifecycle lead/OS systems Lead II (must have PM Skills) – Remote

Job Title: OS lifecycle lead/OS systems Lead II (must have PM Skills)

Location: Remote

Duration: 12 months contract

Manage Windows and macOS lifecycle transitions – from beta testing new releases to retiring out-of-date versions, in collaboration with internal team and managed service provider

Leveraging automation and self-service tools, maintain and improve OS provisioning, onboarding & offboarding processes (Autopilot & Jamf DEP)

Ensure overall compliance of OS features, settings and policies, overseeing the remediation and documentation of any gaps

Discovery, enablement and delivery of new OS features, best practices, improvements or automations that can improve security, reporting and user experience

Work with virtualization, OT and security teams to ensure uniform alignment with company compliance and usability expectations

Provide direction, oversight and ensure timely delivery of managed service provider projects and delivery efforts

In collaboration with managed service provider, create and update knowledge base articles, runbooks and critical KPIs for OS systems and related technologies

Serve as backup escalation point for Intune SME

Skills:

Experience with managing IoT/OT/Process systems and the unique challenges they present

Excellent communication, collaboration, and problem-solving skills

Ability to work independently and as part of a team

Ability to manage multiple projects and prioritize workload independently

Customer-focused and service-oriented mindset

Certifications in Windows and macOS administration or platforms

Previous experience working in large, cross-functional teams/partnering with MSPs.

Agile certification(s)

An ideal candidate will possess a deep knowledge of and hands on experience managing Operation

System tools and processes such as

OS lifecycle management

MECM (SCCM), Intune, Jamf

Autopilot, DEP

CSP s, GPO s

AppleScript, PowerShell, Python, etc.

Cloud platforms and services, such as Azure, AWS, Office 365, etc.

Microsoft GraphAPI, MS SQL

Automation technologies to streamline manual processes and enhance capabilities