Program Manager II, Tech – Enterprise Applications
About The Role The Program Manager – Enterprise Applications is a key member of the Enterprise Collaboration Applications team and is responsible for serving as the end-to-end owner for Tier-2 enterprise applications across collaboration, AI productivity, and business enablement platforms. This role ensures Tier-2 tools are operated with strong governance, clear ownership, and operational maturity, enabling senior engineers to focus on Tier-0 and Tier-1 systems.
The role partners closely with L2/L3 support engineers, Security, Procurement, Legal, and external vendors to drive application health, roadmap clarity, security alignment, and cost effectiveness.
This position requires a high-ownership mindset, sound technical judgment, and the ability to manage multiple applications and stakeholders in parallel while making informed decisions in environments with evolving requirements.
- — What the Candidate Will Do —-
- Act as the single-threaded owner for Tier-2 enterprise applications (e.g. Adobe, Lucid, Figma etc.)
- Develop deep functional and operational understanding of each application through hands-on usage and feature evaluation
- Own the full application lifecycle, including onboarding, access management, feature adoption, change management, renewals, and deprecation
- Maintain an accurate Tier-2 application inventory with clear visibility into usage, risk posture, cost, ownership, and dependencies
- Translate business and security requirements into system designs, including ERDs, data flow diagrams, and integration patterns
- Assign work to delivery, track execution, and ensure timely completion of tasks and milestones
- Coordinate with L2/L3 support engineers to define operational processes, escalation paths, and ongoing support models
- Serve as the primary point of contact for vendors, including product discussions, roadmap alignment, and issue resolution
- Lead commercial activities such as renewals, and negotiations
- Create and manage purchase orders (POs) and support financial processes related to application spend
- Assess cost versus value and identify opportunities for consolidation, optimization, or deprecation
- Provide clear, structured updates to stakeholders on application health, risks, and execution status
- — Basic Qualifications —-
- Strong understanding of enterprise SaaS applications, including collaboration tools, AI productivity platforms, and business workflow solutions
- Ability to read, create, and review ERDs, data flow diagrams, and system integration designs
- Working knowledge of SSO and IAM concepts, SaaS security models, and access governance
- Solid understanding of APIs and SaaS integrations (no heavy coding required)
- Comfortable hands-on testing and exploring applications to understand real-world usage and edge cases
- Proven experience as a Technical Program Manager, Application Owner, or Enterprise Systems Manager
- Strong ability to manage multiple vendors, platforms, and workstreams in parallel
- Excellent prioritization, sequencing, and dependency management skills
- Experience partnering with L2/L3 support engineers and defining operational and escalation processes
- Experience leading vendor negotiations, renewals, and commercial discussions
- Ability to evaluate cost versus value and identify consolidation or optimization opportunities
- Strong written and verbal communication skills for executive updates, security reviews, and cross-functional stakeholders
- High ownership mindset; treats applications as products rather than tickets
- Comfortable making informed decisions with imperfect or evolving data
- Detail-oriented yet pragmatic, with sound judgment on when good enough” rigor is appropriate
- Trusted partner to Security, Engineering, and Compliance teams
- Calm, structured, and credible presence when engaging vendors and senior stakeholders
- — Preferred Qualifications —-
- Experience owning large-scale enterprise SaaS applications end-to-end, including roadmap, lifecycle management, and deprecation
- Exposure to custom-built internal platforms that integrate with commercial SaaS tools
- Experience working closely with Security, Privacy, and Compliance teams on risk assessments and policy alignment
- Understanding of data classification, retention, and eDiscovery requirements
- Experience defining SLAs, operational metrics, and success KPIs for enterprise applications
- Background in IT, Enterprise Applications, Productivity Engineering, or Internal Tools teams
For San Francisco, CA-based roles: The base salary range for this role is USD$135,000 per year – USD$150,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$135,000 per year – USD$150,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For San Francisco, CA-based roles: The base salary range for this role is USD$135,000 per year – USD$150,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$135,000 per year – USD$150,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.