Desktop Support Engineer

Infinite Computer Solutions (ICS) Logo
Infinite Computer Solutions (ICS)
Delano, CA, United States
  • Environmental
  • FullTime
  • Applications have closed

Role: Desktop Support Engineer

Location: Montebello, CA/Delano, CA/Kailua, HI/Marysville, CA/Portland. OR

Roles and responsibilities:

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Key Responsibilities:

  • Serve as a point of contact for IT support requests via a communication and or ticketing systems.
  • Troubleshoot and resolve basic hardware and software issues for desktops, laptops, thin clients, mobile devices, printers, and all peripherals.
  • Assist users with login/access issues and basic application usage.
  • Document all support interactions in the IT service management system with detailed notes and resolution steps.
  • Escalate unresolved or complex issues to Tier 2 support according to established protocols.
  • Respond to, triage, and resolve IT support requests through the ticketing system in line with established SLAs.
  • Image, install and configure standard desktop hardware and software per IT standards and policies.
  • Strong knowledge of Windows and macOS operating systems; experience with common enterprise applications (Microsoft Office 365, Teams, etc.).
  • Ensure compliance with IT policies, security protocols, and HIPAA privacy standards.
  • Maintain a professional and courteous demeanor, especially in high-stress or urgent situations.

Qualifications: Required:

  • 2+ year of experience in a desktop support, help desk, or IT customer service role (internships or equivalent experience accepted).
  • Basic understanding of Windows operating systems, IOS, Microsoft Office Suite, and standard desktop hardware.
  • Strong communication and customer service skills.
  • Ability to follow detailed instructions and escalate issues appropriately.
  • Willingness to work in a healthcare environment and interact with clinical staff.
  • Understanding of basic IT troubleshooting principles.
  • Willingness to travel within assigned geographical areas

Preferred:

  • Experience working in a healthcare or other regulated environment.
  • Basic understanding of network wireless, voice, and security technologies
  • Familiar with current operating systems
  • Familiarity with EMR/EHR systems (e.g., Epic, Cerner).
  • Knowledge of ticketing systems such as Ivanti.
  • CompTIA A+ or other entry-level IT certifications
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