System Administrator

Systems Administrator | Hybrid

We’re hiring on behalf of a Haystack partner!

The Role

• Serve as the primary point of contact for users, responding to technical issues related to hardware, software, and networks.

• Diagnose and resolve technical problems by asking clarifying questions, running diagnostics, and applying problem-solving skills.

• Document and log all user interactions and issues accurately within a ticketing system.

• Escalate complex or recurring issues to higher-level support teams as needed.

• Install and configure software, and contribute to the maintenance of system documentation and FAQs.

• Communicate effectively with users, guiding them through system usage and ensuring resolution follow-up.

What You’ll Need

• Bachelor’s degree with 5-8 years of relevant experience, or equivalent experience.

• Proficiency in Windows operating systems.

• Knowledge of Microsoft software applications (Outlook, Teams, OneDrive), and troubleshooting Adobe issues.

• Familiarity with EDMS, Active Directory, and SharePoint.

• Demonstrated ability to diagnose and resolve technical issues efficiently.

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• US Citizenship is required to obtain and maintain Public Trust clearance.

What’s On Offer

• A hybrid work arrangement offering flexibility.

• The chance to contribute to significant government projects.

• A collaborative team environment focused on user satisfaction.

• Opportunities for professional development and growth.

Apply via Haystack today!