SUPERVISING PATIENT FINANCIAL SERVICES WORKER I

Position/Program Information When To Apply We will be accepting online applications starting Tuesday July 22, 2025 from 08:00 AM (PT) — Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectantly once we have enough qualified applicants.

Exam Number b9194B

Who May Apply We welcome applications from everyone.

Essential Job Functions Supervises a unit of Patient Financial Services Workers with responsibility for collecting data and entering patient information into the LEADER Replacement System (LRS), as well as other information systems.

Supervises a unit of patient access staff responsible for scheduling/registration, financial screening, insurance authorization initiation and tracking, and primary care linkage.

Provides technical and administrative supervision to a unit of Patient Financial Services Workers, Patient Resources Workers, Patient Relations Representatives, and clerical support staff.

Plans, assigns, supervises, and evaluates the work of the unit.

Trains and instructs employees on proper work assignments, policies and procedures, and workflows related to patient financial eligibility and/or patient access functions.

Reviews case records for completeness, accuracy, consistency, conformity with laws, regulations and policies; ensures that applications have been made for appropriate healthcare programs for which patient is eligible.

Discusses difficult cases with staff, other County departments and/or agencies; and makes suggestions and recommendations for resolving difficulties.

Conducts unit meetings to promote staff development and to interpret federal, State, and County regulations, policies, and procedures.

Investigates complaints and takes appropriate action.

Assists in the evaluation, orientation, and promotion of personnel; initiates appropriate corrective and disciplinary actions; handles grievances at first level.

Prepares or supervises the preparation of operational and financial reports for assigned unit to ensure standards and performance metrics are met.

Supervises a unit that provides training and technical assistance on financial screening and eligibility assessment and determination for governmental healthcare programs, and on completion of benefit applications as needed.

Requirements REQUIRMENTS TO QUALIFY: Training And Experience Option I: Two years of experience at the level of Patient Financial Services Worker* interviewing patients or their relatives and/or representatives to determine patients’ financial eligibility for a variety of healthcare programs including the actual preparation and completion of applications for various governmental healthcare programs.

Option II: Two years of experience performing patient access functions at the level of Patient Resources Worker** or higher, one of which must have been leading personnel in Patient Access Units.

Option III: Two years of experience performing patient access functions at the level of Patient Relations Representative***. Withhold & Out Of Class Information No withhold or out of class experience will be allowed. Required experience must be fully met at the time of filing and clearly indicated on the application. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II: Light This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Special Requirements Information

• In the County of Los Angeles, at the level of Patient Financial Services Worker is defined as acquires data essential to the determination of patients’ eligibility for federal, State, County, or other healthcare programs; and assists patients in preparing/completing applications for healthcare programs to reimburse the County for healthcare services.
• * In the County of Los Angeles, Patient Resources Worker is defined as identifies patients’ financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.
• In the County of Los Angeles, Patient Relations Representative is defined as performs complex and specialized patient access and patient relations functions and leads lower-level patient resources workers.

Desirable Qualifications

• Experience conducting financial screenings for clients/patients receiving specialty mental health services, utilizing knowledge of the Uniform Method of Determining Ability to Pay (UMDAP) process.
• Experience training and providing technical assistance in the evaluation of clients’ financial documents for financial screening/patient access to services.
• Experience supervising and leading a team of staff members, preferably in a healthcare or patient services environment.

Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience based on your application and responses to the supplemental questionnaire, including responses to the desirable qualifications at the time of filing weighted 100%. Additional credit will be given for desirable qualifications. Applicants must achieve a passing score of 70% or higher on the examination to be placed on the eligible list. Eligibility Information Applications will be processed as they are received and added to the list accordingly. Candidates who pass are placed on a list in the order of their score group for a 12-month period. We will use this list to fill vacancies as they occur.

SPECIAL INFORMATION: Past and present mental health clients and family members are encouraged to apply.

Application And Filing Information We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the “Apply” green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer’s name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant’s responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For those who not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

All applicants are required to file their application online using their own user ID and password. Using a family member’s or friend’s login information may erase a candidate’s original application record.

___ Anti-Racism, Diversity, And Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Hon Sang Cheang Department Contact Phone: (323) 705-3799 Department Contact Email: exams@dmh.lacounty.gov COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/ .

Testing Accommodations For Applicants The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/ .

Fair Chance The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov .

Veteran’s Credit Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf

Revised September 2025