IT Support Specialist

IT Support Specialist / Service Desk Analyst (Contract)

Location: Irving, TX (Onsite)

Employment Type: Contract (3–4 months with potential extension)

Overview

We are seeking a highly responsive and customer-focused IT Support Specialist / Service Desk Analyst to join our team on a short-term contract with potential for extension. This role will provide hands-on technical support across a fast-paced environment, ensuring timely resolution of IT issues and a seamless user experience.

This is an urgent need, and the ideal candidate will be able to quickly step in and contribute from day one.

Key Responsibilities

• Respond to helpdesk incidents and support requests in a timely and professional manner
• Log, categorize, prioritize, and resolve service desk tickets in accordance with established processes
• Troubleshoot hardware, software, network, and cloud-related issues
• Investigate system and network alerts and take appropriate action
• Provide technical support to employees and contractors, both onsite and remotely
• Escalate recurring or widespread technical issues to IT leadership
• Support onboarding and offboarding processes, including account setup, access, and equipment management
• Install, configure, and maintain computer systems, applications, and cloud services
• Assist with hardware standardization efforts and application deployments
• Create and maintain knowledge base documentation for end-user support
• Track and manage IT inventory, assets, and supplies
• Evaluate compatibility of new solutions with existing infrastructure
• Collaborate with internal teams to ensure efficient issue resolution
• Provide technical support for internal events as needed
• Participate in after-hours support or special projects as required
• Stay current with emerging technologies and best practices

Qualifications

• 3+ years of experience in IT support, service desk, or technical support roles
• Strong troubleshooting skills across hardware, software, and network environments
• Experience supporting cloud-based applications and services
• Familiarity with ticketing systems and IT service management processes
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with user onboarding/offboarding and access management

Work Environment

• Primarily onsite role in Irving, TX (up to 5 days per week as needed)
• Occasional after-hours support may be required

Additional Requirements

• Candidates must reside within a reasonable commuting distance of Irving, TX
• Ability to start on short notice is highly preferred