Customer Relations Administrative Coordinator

Job Title: Customer Relations Administrative Coordinator (Hybrid)

Duration:12-month contract w/ yearly extension

Location: Atlanta GA 30354

Pay Rate: $25 – $27 hourly on W2

JOB SUMMARY

Position overview

Provide clerical and administrative support to the Customer Experience Department, Area field staff, and Center personnel. Manage the voucher system, process payments to dealers, and handle goodwill check requests from customers. Conduct routine evaluations of sales contracts for repurchased units to identify any violations of the over MSRP Policy. Send correspondence to the Dealer Principal at the Center and forward debit files to the Accounting department.

Roles & responsibilities

• Generate departmental check requests and related CRM documentation and prepare reports.

• Submit dealer payments and reimbursements to the accounting department.

• Conduct monthly assessments of sales contracts for repurchased units to identify violations of the over MSRP Policy. Send correspondence to the Center Dealer Principal and submit debit files to Accounting.

• Respond to inquiries from dealers and Field Managers regarding payments and vouchers.

• Administer the department’s goodwill voucher program, including maintaining and updating the voucher redemption website, processing dealer and voucher reimbursements, performing audits, providing dealership training and coaching, and creating reports as needed.

• Order and mail FL Lemon Law booklets to all Florida Centers bi-annually.

• Scan and attach relevant documents to CRM and shred the originals.

• Receive and distribute mail, and send packages as required.

• Organize meetings and department events.

• Compile monthly reports for various projects.

• Serve as backup for the Repurchase Claims Coordinator.

• Provide support to the Senior Manager of Customer Relations on ad hoc projects

Education:

• Associates’ Degree in Business Management and/or equivalent experience in administrative field

Experience:

• 2 years’ experience in an administrative role

• 1 years in automotive industry a plus

Skills:

• Knowledgeable of MS Office programs, SAP, Adobe Acrobat Reader/Writer

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.