Actioning Support Program Lead

Uber Logo
Uber
New York, NEW YORK, United States
  • Finance
  • FullTime
  • Applications have closed

About the Role

Within Uber’s Community Operations – Platform Integrity org, this role focuses on improving how consumer-related actions are executed through support channels. The team drives initiatives to enhance the quality, consistency, and fairness of support-led actioning decisions globally. This role will have a direct impact on user trust by ensuring support experiences are accurate, equitable, and scalable.

What You Will Do

  1. Leverage data and AI-driven insights to identify gaps in support handling and consumer actioning quality

  2. Drive improvements to support workflows, tooling, and guidelines to enhance consistency and fairness

  3. Partner cross-functionally to scale AI-enabled solutions that improve support decision-making

  4. Define and track key metrics to measure quality and consumer experience impact

  5. Lead initiatives that elevate support experiences and strengthen consumer trust

Basic Qualifications

  1. 5 years of experience in operations, support, trust & safety, or similar roles

  2. Strong analytical skills with experience using data to identify issues and drive improvements

  3. Proven experience working cross-functionally and influencing stakeholders

Preferred Qualifications

  1. Experience in support operations or support handling workflows (e.g., appeals, escalations, enforcement actions)

  2. Background in Trust & Safety, platform integrity, or risk operations

  3. Familiarity with fairness, bias mitigation, or quality frameworks

  4. Experience partnering with Product or building insights to influence tooling/automation

For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year – USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year – USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year – USD$180,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Apply for job