Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG , delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Who are we hiring?

The Senior Supervisor will be accountable for providing exceptional guest experience throughout Sphere as it relates to security. This role will focus on creating a safe and secure environment and leading the training and development of all officers and supervisors within Threat Management. The Senior Supervisor will report to the Security Manager.

What will you do?

Security

• Accountable for daily supervision and leadership of building and event security officers and supervisors.
• Responsible for various administration items such as scheduling, incident reports, daily reports, and documentation logs.
• Addresses guests’ concerns, feedback and suggestions in a timely and efficient manner
• May be tasked with managing or supporting additional programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP’s, improving team processes, completing long term projects, and representing security leadership to other internal teams.
• Perform other security duties as assigned to support the Threat Management division.
• Supervision of building and event security officers and supervisors.

Field Training

• Lead continuous education and development for all security team members.
• Responsible for the onboarding of new officers through the department onboarding curriculum.
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs. Trainers will conduct “on the job” training shifts throughout a weeklong span depending on event schedule and tracking of personnel trained.
• Assistance with other company projects, initiatives, and training. (Ex. Workforce updates, Policy acknowledgments and other company assigned learning, 24/7)

What do you need to succeed?

• A minimum of 3-5 years’ supervisory experience in the security, law enforcement, or military field
• Demonstrated experience in some or all the following areas: guard force scheduling and management, conducting security advances, training security officers, responding to security emergencies, physical security project management, crowd management, documenting staff performance and writing security policy.
• Prior experience leading a team and preferably have knowledge of events, sports, theatre operations, within an entertainment venue.
• 1-2 years of experience leading Learning & Development projects
• Excellent communication skills, ability to create and present reports, and engage with all levels in the organization
• Demonstrated experience coaching, mentoring, and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.
• Comfortable with managing conflict and responding to guest issues with a sense of urgency

Special Requirements

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.

• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors

• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.

• May have outdoor and UV exposure

• Must be able to work within an environment with loud noises and everchanging visuals.

• Must be able to work multi-level floors, reaching up to 7 stories.

• Must be able to work within enclosed, crowded spaces.

• Required to have completed the OSHA 10-Hour training course.

• Certifications

• TAM Card

• LVMPD — Unarmed Security Work Card

LI-Onsite

Hourly Pay Range
$39—$39 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.