Salesforce Support Specialist

Brooksource Logo
Brooksource
United States (Remote)
17680 - 35360 USD / Year
  • Services
  • FullTime
  • Shift
  • Weekdays
  • Applications have closed

Requirements

Must have:

– Proficiency in Salesforce Administration and end-user support. – Experience with ServiceNow or IOP tools for managing ticket queues. – Strong troubleshooting abilities in Salesforce workflows, alerts, and field updates. – Excellent business writing skills for crafting and updating knowledge documentation. – Familiarity with Salesforce Marketing Cloud and Tableau/CRM Analytics. – Outstanding customer service skills, including active listening, communication, and problem-solving.

Responsibilities:

  • Provide first-level support for Salesforce user inquiries and requests. – Manage ticket queues efficiently using ServiceNow/IOP, ensuring prompt resolution and escalation. – Troubleshoot and rectify issues related to: – Workflow rules, tasks, alerts, and field updates. – Salesforce Marketing Cloud — Email Studio. – Tableau Analytics Studio/CRM Analytics — reporting and troubleshooting. – Update email signatures for Salesforce-generated communications. – Create and modify knowledge articles and documentation. – Assist with administrative functions within Salesforce, including user setup, profile/role configurations, and permission settings. – Deliver exemplary customer service through active listening, engagement, and commitment follow-through.

Company:

We are on the lookout for a Salesforce Helpdesk Technician to play a pivotal role during our Salesforce Go-Live. This is a thrilling chance to assist in a crucial system transition and ensure smooth operations for our end-users. As part of our Direct Service Support team, you will provide expert-level support across Salesforce and related platforms. Our ideal candidate will have a keen eye for detail and the ability to prioritize tasks in a dynamic, fast-paced environment. Flexibility in working shifts without time zone restrictions is essential. We value individuals who are eager to learn and adapt during this significant system rollout. Eight Eleven Group is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran as per applicable laws. This position is full-time, contract-based with a pay rate of up to $17.00 per hour. Benefits include dental, health, and vision insurance. The work schedule consists of an 8-hour shift, Monday to Friday. This is a remote role with no time zone requirements.

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