Application Analyst

About The Company Memorial Healthcare System is a leading healthcare provider committed to delivering exceptional patient care through innovative medical practices and cutting-edge technology. Serving a diverse community, Memorial Healthcare System emphasizes quality, safety, and patient-centered services. With a robust network of hospitals, outpatient centers, and specialized clinics, the organization strives to improve health outcomes and enhance the overall experience for patients and their families. Its dedication to continuous improvement, clinical excellence, and community engagement positions it as a trusted leader in the healthcare industry.

About The Role The Application Support Specialist at Memorial Healthcare System plays a vital role in managing and supporting both clinical and business applications that underpin daily operations. This position involves overseeing the administration of moderately complex applications, ensuring their optimal performance, and facilitating seamless integration with clinical workflows. The role requires collaboration with vendors, technical teams, and end-users to design, configure, test, and implement application enhancements and updates. The Application Support Specialist is also responsible for analyzing operational data, developing reports, and identifying opportunities for process improvement to enhance overall system efficiency. This position offers a unique opportunity to contribute to the technological backbone of a leading healthcare provider, supporting initiatives that directly impact patient care and organizational effectiveness.

Qualifications Candidates should possess a bachelor’s degree in Information Technology, Health Informatics, Computer Science, or a related field. Relevant experience in healthcare application management or support is highly desirable. Strong knowledge of clinical and business systems, database management, and programming languages used in healthcare applications is essential. Excellent problem-solving skills, attention to detail, and the ability to communicate effectively with technical and non-technical stakeholders are critical. Familiarity with healthcare regulations, data security standards, and compliance requirements is also preferred. Certification in healthcare IT systems or project management (such as HIMSS, PMP) will be considered an asset.

Responsibilities

• Manage and support clinical and business applications, ensuring their stability, security, and optimal performance.
• Coordinate application projects, including upgrades, configurations, and new implementations, in partnership with vendors and internal teams.
• Provide end-user support through classroom and virtual training sessions, ensuring users are proficient in application functionalities.
• Collaborate with associate application analysts to develop skills and deepen understanding of complex systems within Memorial Healthcare System.
• Design and maintain reports to communicate system performance, identify issues, and recommend improvements.
• Partner with other application management teams and vendors to identify synergies, optimize workflows, and implement upgrades or configuration changes accurately.
• Conduct data analysis, generate reports, and develop operational documentation to support decision-making and process improvements.
• Build and modify applications or modules using appropriate programming languages, ensuring they meet user requirements and operational standards.
• Participate in vendor selection processes, data management initiatives, and process improvement projects related to assigned applications.
• Develop and validate digital tools to ensure compliance with healthcare regulations and standards.
• Contribute to the design, upgrade, and documentation of clinical and business systems, translating business needs into technical requirements.
• Maintain ongoing application support by collaborating with technical experts, vendors, and IT teams to resolve issues and implement enhancements.
• Oversee data archiving, security administration, and management of electronic data received through applications.
• Stay current with operational workflows supported by applications, ensuring continuous alignment with clinical and business needs.

Benefits Memorial Healthcare System offers a comprehensive benefits package designed to support the health, well-being, and professional development of its employees. Benefits include competitive salary packages, health insurance plans, dental and vision coverage, and retirement savings options. Employees have access to ongoing training and educational opportunities, wellness programs, and a supportive work environment that promotes work-life balance. The organization also provides paid time off, employee assistance programs, and recognition initiatives to foster a positive and engaging workplace culture. Memorial Healthcare System is committed to investing in its employees’ growth and ensuring they have the resources needed to succeed in their careers.

Equal Opportunity

Memorial Healthcare System is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We believe that a diverse workforce enhances our ability to provide exceptional care and innovative solutions. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any protected status.