Product Operations Manager, AI & Systems

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking “Apply” takes you to Swooped to review the role and hiring company details.

About the Opportunity

The company is a leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, the organization automates critical private market workflows across the fund lifecycle.

The company’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors — including nine of the top ten PEI-ranked firms worldwide — the organization helps firms focus on what’s important.

Our Culture

The company operates as a remote-first organization that values the power of connection. Innovative ways are found to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, the organization enables individuals to shape their impact and growth. The commitment to innovation extends beyond its technology; it is embedded in its culture, and AI plays a crucial role in everything it does.

The culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. The commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions individuals bring from day one.

About the Role

The organization is seeking a Product Operations Manager, AI & Systems, reporting to the Manager, Product Operations.

For this job, the company is currently only hiring candidates based in the United States.

The ideal candidate will be excited to design and optimize operational systems, enhance AI-enabled workflows, identify and resolve workflow friction, and establish clear operational standards to elevate legal technology products to new heights.

If you are a dynamic, systems-oriented operator with a passion for applied AI, a talent for translating ideas into scalable solutions, and a data-driven approach to problem-solving, the organization would love to get to know you.

What You’ll Do

• Operational System Design: Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams in delivering legal technology products.

• AI Prototyping & Automation: Create and test prototype AI and automated solutions, ensuring their efficacy before broader implementation to streamline operations and enhance product development.

• Workflow Optimization: Conduct audits of R&D processes to identify areas of friction and map system dependencies, followed by implementing scalable process improvements and establishing clear operational standards.

• Tool Evaluation & Collaboration: Assess and identify tooling gaps, engage in conversations with vendors, and collaborate with Legal and Security teams to ensure the selection of appropriate solutions.

• Cross-Functional Coordination: Facilitate collaboration among Product, Engineering, Legal, Security, GTM, and Operations teams, ensuring alignment on priorities and seamless execution of projects.

• Implementation & Impact Measurement: Lead the implementation and rollout of process improvements, ensuring they are properly documented and their impact is measured to validate success and drive continuous improvement.

What You’ll Bring

• Experience: 3 years in Product Operations, Engineering Operations, Technical Program Management, or similar roles.

• AI and Workflow Automation: Competence in applying AI tools to prototype or automate workflows.

• Operational Systems Optimization: Proven ability to build or enhance operational systems tailored for technical teams.

• Tooling Ecosystems: Demonstrated experience in evaluating and implementing tooling ecosystems effectively.

• Technical Fluency: Possess a foundational understanding of APIs, automation concepts, light scripting, and low-code tools.

Pay Transparency

The organization takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below.

Some positions may be eligible for additional compensation, such as commission, variable compensation, profits interest units, or other equity-based compensation, which are not included in the below base pay range.

If selected to participate in the interview process, the Talent Acquisition Partner will share more details about the total compensation package for the role.

Base Pay Range

$135,000—$189,000 USD

Hiring Locations

The company currently hires exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.

United States

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington

APAC

Hong Kong

EMEA

United Kingdom

Benefits Snapshot

• Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Pick Your Perk stipend to spend on what matters most, from well-being and gym memberships, to home office setup, student loans, pet care, and more
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

Travel

Occasional travel is required for employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.

Inclusivity

The organization is committed to the full inclusion of all qualified individuals. As part of this commitment, the company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ++people@ontra.ai++.

All employees hired will be required to verify identity and eligibility to work in their particular location.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.