Customer Support Agent (Contractor)

About The Company ClassDojo is a pioneering educational technology company dedicated to transforming the way children learn and engage with education worldwide. Our mission is to give every child on Earth an education they love by leveraging innovative communication tools and learning experiences. Established with the goal of fostering meaningful connections between teachers, students, and families, our flagship app is the leading communication platform connecting K-8 educators, children, and parents globally. With a user base actively present in over 95% of US schools and reaching more than 50 million children across 180 countries, ClassDojo has grown into a vital part of modern education. Despite a relatively small team of around 200 employees, we have made a significant impact by creating a powerful network that enhances daily classroom interactions and parental engagement. Recently, we are expanding our efforts to utilize this network to deliver enriching educational experiences that extend beyond traditional classroom boundaries, aiming to inspire and empower learners everywhere.

About The Role We are seeking dedicated Product Support Agents to join our Customer Experience (CX) Team for the 2025 Back-to-School season. This role is vital in ensuring that our users—teachers, parents, and school leaders—receive exceptional support and guidance while navigating the ClassDojo platform. As a Product Support Agent, you will serve as the frontline ambassador, addressing product inquiries, troubleshooting issues, and providing personalized assistance to foster trust and satisfaction among our diverse user base. This position offers a unique opportunity to contribute directly to our mission by enabling educators and families to maximize the benefits of our platform. You will participate in a comprehensive onboarding process, followed by ongoing coaching from experienced Team Leads, to develop deep product knowledge and customer service skills. The role requires a proactive, empathetic approach, excellent communication skills, and the ability to adapt swiftly to evolving support scenarios. Your efforts will help ensure that every interaction leaves our users feeling valued, supported, and confident in their use of ClassDojo.

Qualifications

• Previous experience in customer-facing roles, particularly in email, phone, or chat support
• Ability to independently assess, prioritize, and manage support requests based on urgency and complexity
• Strong empathy and a genuine desire to help others
• Exceptional communication skills, with the ability to simplify complex concepts
• Quick learner with the ability to adapt to new technologies and support processes
• Highly flexible and comfortable navigating ambiguity in a fast-paced environment
• Team-oriented mindset with a passion for collaboration and shared success
• Motivated by the company’s mission to improve education worldwide
• Experience with customer service ticketing software, such as Zendesk (preferred)
• Availability for the full 16-week period from July 1 to October 16, 2026
• Willingness to work flexible shifts, including weekends if necessary
• Reliable internet connection and a suitable remote working environment

Responsibilities

• Engage with users via email, providing timely and accurate responses to inquiries and concerns
• Serve as a trusted guide for teachers, parents, and school administrators, helping them navigate and utilize the platform effectively
• Resolve product issues by troubleshooting and offering clear, step-by-step solutions
• Maintain a high standard of accuracy and customer satisfaction in all interactions
• Collaborate with team members to enhance support resources, documentation, and procedures
• Continuously learn about new features and updates to the ClassDojo platform
• Build and sustain trust and loyalty through empathetic and personalized service
• Participate in ongoing coaching sessions and training to improve support skills and product knowledge
• Contribute to a positive team environment by sharing insights and best practices
• Adapt quickly to evolving support needs and contribute to process improvements

Benefits

• Competitive pay range of $24 to $27 per hour
• Comprehensive paid training program to set you up for success
• Remote work flexibility, allowing you to work from your preferred location
• Opportunity to be part of a mission-driven organization impacting education worldwide
• Collaborative and supportive team environment with ongoing professional development
• Exposure to innovative educational technology and customer support best practices
• Potential for future growth and additional opportunities within the company

Equal Opportunity

ClassDojo is an equal employment opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, veteran status, or any other protected class. We ensure fair treatment and equal opportunity for all applicants and employees, and we are dedicated to accommodating individuals with disabilities or special needs throughout the hiring process and employment. We value the unique perspectives and experiences each individual brings to our organization and strive to foster a supportive environment where everyone can thrive.